Overstock.com Reviews

2.0 Rating 136 Reviews
25 %
of reviewers recommend Overstock.com
2.0
Based on 136 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 48%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Overstock.com 1 star review on 30th March 2023
Kim E
Overstock.com 1 star review on 30th March 2023
Kim E
Overstock.com 1 star review on 30th March 2023
Kim E
Overstock.com 1 star review on 30th March 2023
Kim E
Overstock.com 1 star review on 30th March 2023
Kim E
Overstock.com 1 star review on 30th March 2023
Kim E
Overstock.com 1 star review on 30th March 2023
Kim E
20
Anonymous
Anonymous  // 01/01/2019
I bought 2 items, 1 for about $100 and 1 for about $30. I returned the cheaper item and was refunded for the more expensive item, minus $40 return postage! Trying to do what’s right, I called and explained and they took back the entire credit, but they never gave me any refund at all for the item I returned. They sent an email survey asking about my customer service experience, then never responded to my complaint then either. I will NEVER shop this site again.
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Posted 1 year ago
I will give them 2 stars because the product was of good quality. The colors weren't as discribed. It was not matching my other rugs, I returned them, wraped very professional. I had them for two days. The cost of the 2 rugs were 249.00. They refunded 95.00. I am so upset about this. They said it was buyers remorse!!! Just know that they don't really do returns. I made several complaints to them directly. All I got was sorry our product didn't work out. I will tell everyone how unfair they are!!!
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Posted 2 years ago
This company is such a disappointment. Evertrtime I order something it is delayed and never receive an update from the company on delivery delays. My order was supposed to be delivered March 2. Today is the 4th. I checked the w bsite showing the shipping label was scanned February 21st. Since that time no updates,no delivery and no ne that works for Overstocks can give me an update for approximately 3 business days. Now making it a week passed the expected delivery date. Yet I go to my account and I am paying interest for an item that I haven't even received nor had been shipped. This is not the first time. I ordered several items last month. In the delay of delivery I went on the site to check the order to find out it was now $150.00 less. I had to fight to get them to honor the price. I was given a partial credit. Very frustrated. I purchase from them because as a designer I am able to find items that are not easy to get anywhere else. Customer service and satisfaction is not a priority. If you want to have an item in a timely manner buyer beware because when you talk to a customer service rep they have no delivery clue on tracking an item and tell you that they have no follow up system in place for items not delivered per their commitment.
Helpful Report
Posted 2 years ago
I tried to purchase rugs for a home in the USA from abroad, but Overstock would only let me send it to the Caribbean (where my MasterCard was issued). They would not accept PayPal from an overseas address and when I gave in and attempted to use their international shipping, they wanted more than the items cost to ship to somewhere I'd have to ship it back from. Really FRUSTRATING!
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Posted 6 years ago
the bedspread was not what it appeared in the picture. It looked tufted and thick but it was thin and had no filling.
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Posted 6 years ago
Overstock.com is rated 2.0 based on 136 reviews