Overstock.com Reviews

Name: Overstock.com
Rating: 1.97

2.0 Rating 145 Reviews

23 %

of reviewers recommend Overstock.com

Company Reviews

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Metrics

2.0

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Overstock.com 1 star review on 24th May 2025

Anonymous // 01/01/2019

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“I wanted to return an item as it was much poorer quality than described, They refused to send a label. They wanted to charge me $24.54 for a $36.00 item”

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Posted 2 years ago

“Grrrrr! Overstock should be called UNDERSTOCK! I have ordered 3 different mirrors and each time it takes them several days to let me know the one I want is out of stock. Interestingly enough, I accidentally ordered something that had been in my basket for a year so didn’t realize it was there. When I tried to cancel the NEXT DAY, they said it was too late and it cost me $95 to return ship. It takes them several days to tell me when something is out of stock but the following day it’s too late to cancel a shipment. So I have ordered 3 mirrors that I was unable to get and spent $95 dollars to return something I accidentally ordered. I gave them $95 and never was able to get what I wanted. They are the worst!”

Helpful Report

Posted 2 years ago

“I purchased a dresser from Overstock. The poor quality of the dresser and Overstock is horrendous. It was meant to last my son through college. It will be lucky to last a year. Particle board is so weak that hardware strips out when you try to move the dresser. Drawers are wobbly. Dresser is wobbly. Absolute piece of junk. I tried to return on the website and they wanted to charge $147 for the shipping label. Practically blackmail. I contacted customer service, nearly in tears, and the best option they could provide was for me to pay for their annual membership so that I could return the piece of junk that I paid for. I cannot believe this is acceptable to Overstock. I will never shop from this company again. I would understand if this was MY fault, but the quality is an absolute joke and this is NOT satisfactory. I have never in my life been so disappointed with a company. This review was denied by the company, so you can't even trust customer reviews that they have on their website, because they have probably taken out the honest ones.”

Helpful Report

Posted 2 years ago

“It all started from November 2022, I bought a bar stool and they sent it three times wrong or wrong size. I called customer service several times but they could never solve the problem and they never had a supervisor available because they always had a different excuse for not passing someone in charge who could solve the problem in another way; They said they would call back but never did. Total I returned the merchandise because they did not solve my problem and I was never able to speak with a supervisor or manager. Due to the ineptitude of the staff as well as the warehouse and customer service, I do not recommend them.”

Helpful Report

Posted 2 years ago

“I never dealt with Overstock before, but a couple of weeks ago I was unfortunate enough to purchase a rug from them just because they had the odd size I needed. Obviously I had to provide my personal info. I have no problem with the item I received, but the spam that followed from Overstock was overwhelmingly disturbing, literally dozens of emails with bogus ads. They also followed me on Internet- every site I visited was half filled with Overstock ads. I had to log in my Overstock account, manually unsubscribe from every item and blacklist their site on my browser. But the other day I received a letter from Overstock Comenity bank telling me that they checked my credit and pre-approved me for credit card. I did not apply/ authorize them to make credit inquiries!! In addition I'm now harassed with obscene number of spam phone calls like the switch was turned on, and the only entity I shared my info with was Overstock. THEY SELL CUSTOMERS IDENTITY INFORMATION! https://help.overstock.com/help/s/article/PRIVACY-AND-SECURITY-POLICY Sharing Personal Information: Overstock may disclose your personal information to a third party for a business purpose, or sell or share your personal information Information Overstock collects about you: - Internet or other similar network activity- Browsing history, search history, information on your interaction with the Sites, application, or advertisements. -Inferences drawn from other personal information- Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. They install tracking cookies on browsers, monitor IP addresses, allow third parties access and collect info from other sources you may be visiting.”

Helpful Report

Posted 2 years ago

“I ordered a Christmas Tree that was in stock with guarantee delivery by December 2. I needed that for you for a Christmas party for that Upcoming weekend and took their word that it would be delivered by December 2. I called today, December 3, to check on the order, and was told it had not been packed up and did not leave the warehouse yet. I was so disappointed that I did not have a Christmas tree for my party as well as having many guest ask why I did not put up a tree this year. Overstock needs to be much more honest and give realistic delivery dates. I would’ve never ordered this particular tree if I knew it was not going to be here on time. I won’t buy from overstock again, since I no longer have trust and then this company”

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Posted 2 years ago

“I am very disappointed that my delivery is later than promised. I made my order to have it in time for my Thanksgiving dinner, as promised. This has happened to me more than once so don't expect your delivery on time”

Helpful Report

Posted 2 years ago

“Order dinette set from them and when arrived there were 2 chairs that were chipped on the back. I sent a picture of the chairs when asked how the shipment was and never heard back from them. Didn't request returns because they were minor but the boxes they came in where in terrible shape. Never heard back. I set up auto pay on the credit card they issued and today I go a late notice with a $30 late fee. They told me that I never set up autopay and they never receive my review. I notice that they a less than a 3 a star cumulative review record. Have called Corporate and waiting for call back. Beware”

Overstock.com 1 star review on 18th November 2022

Helpful Report

Posted 2 years ago

“I purchased a “cherry solid wood” coffee table from Overstock.com. Sometime after the purchase, I accidentally discovered that the core of the table was compressed cardboard. Overstock.com refused to take responsibility for the inaccurate item description saying that it had been too long since purchase. After a month of emails Overstock agreed to return $61 of $334 purchase price but refused to take full responsibility for the inaccurate description. Throughout all this the item was still posted with the same misleading description. I wonder how many other cardboard products there are masquerading as solid wood on Overstock.com.”

Overstock.com 1 star review on 3rd November 2022

Helpful Report

Posted 2 years ago

“Ordered the item. It never shipped and then a nightmare trying to get any information or a refund.... terrible experience. Still waiting for USD1980 refund more than 1 month.”

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Posted 2 years ago

“Ordered a sofa from Overstock.com. Sofa came defective and description and specs were misleading. Wanted to return sofa for a better quality product, however the lack of customer service is far from good. Trying to charge me $212.52 and find two boxes to send back and pack the two pieces of the sofa in. They wouldn’t transfer me to a supervisor and all calls are subcontracted to the Philippines. Cannot speak with anyone in the USA. Poor quality and horrible customer experience. Here is what the agent stated to me. “ I understand that you want to exchange the item for a different sofa however we do not offer an exchange. What we can do is to initiate a return for the item however if the item has no defect or damage, the label cost will be deducted from your refund. Upon checking here if you will drop off the packages at the UPS, the label cost will be $182.61 but if you want us to set up a UPS pick up, the label cost will be $212.52. You can also get free returns for in-store credit refund if you will join our club o membership for only $19.95 per year. You also have an option to return the item on your own with courier of your choice and I will send the RMA number and return address to you. May I ask what you prefer?””

Helpful Report

Posted 2 years ago

“It is impossible to cancel an order at overstock.com. As soon as you hit the buy button, you are stuck. Your only option is to receive the item and then return it at your own expense. If you try to cancel your order, you send an email. It can take hours to days to receive the “No” response. The reason “your order has been sent to the warehouse already for processing…. Even if it is within minutes, even if the fedex number says that only has a label been created, but hasn’t shipped. No matter what, you can’t cancel an order.”

Overstock.com 1 star review on 18th September 2022

Helpful Report

Posted 2 years ago

“They sent the product I ordered. When it arrived, I removed it from the box, removed the old one from the wall and installed the new Fan timer switch for the bathroom fan. Turned the main breaker back on and tried the Timer for 5, 10 and 15 minute shut off settings. It worked perfect. Reinstalled the cover plate. Put my tools away and cleaned the bathroom counter top. Thank you for this buying experience. Robert Sturm”

Helpful Report

Posted 2 years ago

“I have purchased so many home furnishings from Overstock, I even have a credit card with them. I recently made an $800+ purchase that had a promo balance due by the end of the month. I made 5 payments that month to cover this balance and I was still charged the finance charge on my account. I called in and spoke with 4 different representatives that I could barely understand with theit heavy accents. They did not help me but rather told me to log onto my account and send an email and they will "take care of the finance charges" for me. Well I just received my bill wwith no adjustment and was told they cannot help me. They also NEVER replied to my emails and told me over the phone I should have contacted them sooner. As in the 4 phone calls and 3-messages on my account I already made?? This is unfair and now I am stuck paying over $200 in interest on a promo balance I paid off! If i was in the wrong and paid it late that would be on me. BUT this is NOT the case I made 5 payments in one month total the promo balance and they are still not adjusting this error THEY MADE! I will not be shopping here anymore!! This is UNFAIR and customer service is HORRIBLE!!!!”

Helpful Report

Posted 2 years ago

“Ordered a drip coffee pot ten days ago. They keep extending the delivery date. Now they are blaming it on the Ukraine situation. I will never purchase anything from them ever again.”

Helpful Report

Posted 2 years ago

“Applied coupon to order and proceeded to check out. Showed the final amount after the discount but once payment was submitted the price charged was without the discount. Reached out right awayto customer service who said coupons aren’t double stacked with promos. Even after providing screenshots of what the order was with the discount and seeing it was charged once the payment was submitted I was informed again it was because of coupons not being allowed on promos. The website is basically leading you to believe you will be paying less than what they are charging you and you won’t know until it’s too late. After not being able to correct the price I requested to have the order cancelled and they said it was to late even though it says it’s still processing. Wish I read other reviews before purchasing. Extremely dissatisfied on their part.”

Helpful Report

Posted 2 years ago

“I bought 2 items, 1 for about $100 and 1 for about $30. I returned the cheaper item and was refunded for the more expensive item, minus $40 return postage! Trying to do what’s right, I called and explained and they took back the entire credit, but they never gave me any refund at all for the item I returned. They sent an email survey asking about my customer service experience, then never responded to my complaint then either. I will NEVER shop this site again.”

Helpful Report

Posted 2 years ago

“Company sucks. I quit buying from them a long time ago. Wayfair is so much better!!!!”

Helpful Report

Posted 3 years ago

“Terrible customer service . Words cannot describe what we are going through . They Will not cancel item even though it was canceled 15 minutes after it’ was purchased. They continue to tell us the item has shipped but it has not. I am not certain what they want to get out of this as we are escalating it to the top and our bank is stopping payment. We have never experienced anything like this . Every customer service person we talk to has a different answer for us and even the supervisor lies to us about what is going on and has no authority to do anything. Wow”

Helpful Report

Posted 3 years ago

“We purchased a duplicate gift and returned it using their label. We've been fighting with Overstock's customer service for over a month trying to get our refund. They just keep lying to us saying they're issuing a credit but ever actually do it. So frustrating! Will not buy from them again.”

Helpful Report

Posted 3 years ago

Overstock.com is rated 2.0 based on 145 reviews