Terrible customer service . Words cannot describe what we are going through . They Will not cancel item even though it was canceled 15 minutes after it’ was purchased. They continue to tell us the item has shipped but it has not. I am not certain what they want to get out of this as we are escalating it to the top and our bank is stopping payment. We have never experienced anything like this . Every customer service person we talk to has a different answer for us and even the supervisor lies to us about what is going on and has no authority to do anything. Wow