Anonymous
0 stars Leather sofa ordered, paid for May 4, 2021 - $2,215.03 (today is August 27 - over 16 weeks later) Followed up several times on delivery status, told to be patient takes 12 to 16 weeks to manufacture/ship. Checked Overstock website again last week and the sofa description had a new notice "order soon, only six left in stock". Surprised since I had previously been told that each sofa was made only upon receiving an order. Yesterday my PayPal account was credited for purchase amount, but no explanation from Overstock other than "order cancelled" on my account. After a frustrating call to a representative, there really is no explanation other than they cannot fulfill the order. No one from Overstock tried to call, text or contact me, only reason I found out was because my payment went through PayPal. Terrible, nonexistent Customer Service, and no business ethics. Overstock accepted $2,215.03 for merchandise, after over a four month wait, they did not even have the common courtesy to notify me that they could not fulfill their obligation? DO NOT ORDER ANYTHING from Overstock - no respect or appreciation for customers. They do not deserve your business.
2 years ago
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Overstock.com has a 2.0 average rating from 136 reviews

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