If there were 0 stars that's what I'd give them. I have purchased 2 retractable ceiling Fan light fixtures costing over $600. My electrician cannot install them because they are not CSA approved and do not meet Canadian or American electrical standards. We went through all the documentation provided in the packaging and examined the product and found there were no appropriate approval stickers. approval stickers. After contacting customer service they were supposed to verify this with the supplier and never got back to us when they said they would do I called back. Again they are trying to confirm this with the supplier. Meanwhile I am stuck with 2 fixtures that can't be installed. I asked to return them and get a refund. They indicated I would have to pay shipping. Shipping these heavy items will cost me what I paid. In Canada a licensed electrician is not allowed by to install electrical fixtures that are not either CSA approved or American equivalent. Yup. Screwed. I will never buy through Overstock again.