Follow- up: After placing my review, I was contacted by another customer service representative from OZ WASHROOMS. This rep was a lot more helpful and has promised to send out the correct paper towel. As a new start up business I ordered 10 paper towel dispensers and paper towels to fit according to website. When shipment arrived towels don't fit in dispensers. Phoned Ozwashrooms and they washed their hands of the issue( pardon the pun ). The customer service rep I spoke to had no customer service skills and was completely unhelpful, informing me that it was my fault and that if i wanted to purchase alternative towels i would have to pay for the new towels and also pay for shipping. When asked why when picking and packing no one thought to call me to let me know that the products they where packing where incompatible, the sales rep told me this would usual be the case, but must of been overlooked on this occasion. Given the circumstances, I would of thought that they would be accomodating and apologise, but no this was not the case. Needless to say, this is my first and last purchase with Oz washrooms.