received the dryer promptly. the only thing that i can complain about is the email that i received after parting with my money...the email goes... Hi Antonio; For the safety of our staff due to the COVID-19, Please note the following : NO RETURN, NO REFUND, NO EXCHANGE ACCEPTED. REDELIVERY & REDIRECT CHARGES OF ADDITIONAL $48 DO APPLY IF BUSINESS CLOSED. PLEASE CONFIRM BY REPLY EMAIL THAT YOU AGREE TO THE ABOVE CONDITIONS. Thank you for your purchase. Please find attached invoice as requested. Please don't hesitate to contact us if you have any questions. Kind Regards Glynnis Ozwashroom 5 Enterprise Crt, Mulgrave,3170 Tel: 1300652715 my response wasn't obliging at all as those condition should be clearly stated on the website so i can make an informed decision about parting with my money. obviously i did not accept those conditions as i purchased the product as per the website conditions. its amazing with the pandemic, we can come up with some of the most amazing conditions...