Anonymous
So I received my order. I had orded a dress and matching outfits for Easter. I ordered them ahead of time. I tried mine on it fit so I put it back in the bad. When I took out to wash before Easter I realized when hung up the skirt was sewn backwards. So the slit was in the back. I contacted them right away sent pictures. It was past 30 days but I had not worn it and it was defective. All I asked was that they replace the dress with a correct one. They tell me they can only offer a refund. I said but I would like the dress. I got it on sale now I am going to have to pay more to reorder the non defective dress and pay for shipping. They said again that's all they can do seeing it was past 30 days. I told them it was ridiculous cause it was defective. They should just send me a new dress. Nope I am very irritated that it now costed me more money to get the same dress to match the outfits I bought my family. Other than that I thought the quality was pretty good. I didn't have any issues with getting everything I ordered. Just very mad with the customer service. Because of this I will not purchase anything else from them. They lost a customer because they could not just replace a defective dress and make me pay more money! Plus it won't let me upload pictures to show.
3 weeks ago
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Patpat has a 1.9 average rating from 31 reviews

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