“I get to have family matching outfit that is affordable with quality fabric hence brings comfort mostly to my picky dresser kiddos. I ge to shop easier, get easy returns when I need to return due to size problem or for any of my reasons. Shipping is fast too!”
“Always impressed with the quality & design of Pat Pats clothing. Softness of the material is a wonderful experience to touch. Thank you Pat Pat for your clothing line.”
“PatPat made me so happy because their entire shopping experience was seamless and thoughtful. From the adorable, affordable matching family outfits to the fast delivery and surprisingly good quality, everything exceeded my expectations.”
Dear Valued Customer,
We’re so happy to hear this! Knowing that your PatPat shopping experience—from the adorable matching outfits to the fast delivery and quality—exceeded your expectations makes us truly grateful.
Bringing joy to families through style, value, and convenience is exactly what we aim for. Thank you for sharing your experience and for choosing PatPat to be part of your family moments!
With love,
The PatPat Team
“PatPat is my go-to for all kids’ and family matching clothing. My girls love the licensed character clothing (especially Disney Princesses) and the matching Mommy & Me dresses. I love the quality for the price. It’s easy to earn rewards in the app from daily check-ins & reviews, and by subscribing to emails, you can find discount codes & sales to get the best deals! Definitely recommend!”
Dear Raylee,
Thank you so much for making PatPat your go-to for family matching outfits! We’re thrilled to hear how much your girls love the licensed character clothing and Mommy & Me dresses—they’re some of our favorites too! Knowing you value the quality, rewards, and deals means the world to us. We love bringing smiles to families like yours and truly appreciate your recommendation.
With gratitude,
The PatPat Team
“I simply adore PatPat. The brand has fashionable, affordable clothing that looks fantastic on my daughter. The deals, perks and bonuses for being a member is worth it. I've shared the PatPat brand with several others and I've purchased clothing for my niece and mother as well. We are 2 years PatPat strong and will be consumers for a lifetime.”
Dear LeTresa,
We can’t thank you enough for your loyalty and love for PatPat! Hearing that you’ve been with us for 2 years and that our clothing brings joy not just to your daughter, but also to your niece and mother, truly warms our hearts. Knowing you enjoy the styles, affordability, and member perks makes us even more excited to keep delivering more fashion, fun, and value for your family. Your support and recommendations mean the world to us—we’re so grateful to have you as part of the PatPat family for life!
With love and gratitude,
The PatPat Team
Dear Maysa,
Thank you so much for your kind words! We’re delighted to hear that you love PatPat and that you’ve had a great experience with our cute styles, affordable prices, fast delivery, and easy returns. Your recommendation means the world to us, and we can’t wait to keep bringing you more pieces you’ll love.
With gratitude,
The PatPat Team
Hi Maysa,
Thank you so much for your positive feedback—we truly appreciate you taking the time to share your experience. We’re delighted to know that you are satisfied with our products and services.
While we’re happy to hear this, we also want to share that we’ve made significant improvements to further enhance quality and service. From streamlining our processes to strengthening our customer support, we are committed to continuously raising the bar and ensuring every experience with us is even better.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating, and we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We look forward to serving you again and showing you the positive changes we’ve made.
“We have been a customer for over a year and have loved every single item. It's quality product and we love the colors and designs and patterns. Our favorite thing to do is the matching family outfits for Christmas. Lifetime customer highly recommend”
Dear Nicole,
Thank you so much for being part of the PatPat family for over a year!We’re thrilled to hear how much you’ve loved every single item—from the quality to the colors, designs, and patterns. Knowing that matching family outfits for Christmas have become a favorite tradition makes us so happy, and we’re honored to be a part of those special memories. Your lifetime loyalty and recommendation mean the world to us, and we can’t wait to keep bringing joy to your family for many more seasons to come.
With gratitude,
The PatPat Team
“We have really liked all the PatPat clothes we have gotten. I’ve had good experiences with their customer service. Once, a dress arrived with a hole in it and I contacted them right away and they made it right. I had also been sent the incorrect item another time and they made that right too. Their clothes seem to be pretty good quality and their bamboo line is really soft and cooling which is great cause my kids run hot. We definitely plan to keep purchasing from this company.”
Dear Amanda,
Thank you so much for sharing your experience with us! We’re so glad to hear that you’ve loved your PatPat clothes and that our customer service team was able to promptly make things right when issues came up. Your kind words about our quality, especially the bamboo line being soft and cooling for your kids, mean a lot to us. It’s wonderful to know that PatPat has become a brand your family can rely on, and we’re excited to keep providing you with more styles you’ll love.
With gratitude,
The PatPat Team
“I’ve been a loyal PatPat customer for at least 6 years. I have always loved the fact that I can match with my daughter every time we go on a trip, but I think it’s definitely turned into an addiction because my credit card statement shows PatPat purchases every week. The clothes are extremely cute and well made! I am so glad I found them because it makes my life so much easier when we get dressed for work/school every morning. I pick my outfit and she knows which outfit she will be wearing as well. Saves us so much time in the morning!”
Dear Sivilay,
Wow—6 years with PatPat! We can’t thank you enough for your incredible loyalty and support. It makes us so happy to know that our matching outfits have become such a fun (and time-saving!) part of your daily routine with your daughter.
Hearing that our clothes bring both style and convenience to your mornings means the world to us. We’re honored to be part of your family’s special moments and everyday life, and we can’t wait to keep bringing you more adorable, well-made outfits to love.
With heartfelt gratitude,
The PatPat Team
“It is a scam . They say one price and charge you another higher price . When I spoke to them they tried to confuse me by saying the pj's were for pets only was on sale . That is not what is advertised! I sent screen shots to them even showing proof. They stopped texting me after that ! Scammers”
Hi there, we’re truly sorry to hear about this experience and the frustration it caused. Please rest assured that we never intend to mislead our customers, and we want to look into this right away. Could you kindly provide your order number or the email address used for your purchase, so we can investigate further? You can also send your details directly to service@patpat.com
, and our team will make sure this gets resolved for you.
Hi there, apologies for the very late reply and for the stress that the lack of tracking updates caused back then. We understand how important timely updates are, and we’re sorry this was your experience. If you ever run into a similar issue again, please contact us right away at service@patpat.com
with your order details — our team will step in to help track and resolve it.
“So I received my order. I had orded a dress and matching outfits for Easter. I ordered them ahead of time. I tried mine on it fit so I put it back in the bad. When I took out to wash before Easter I realized when hung up the skirt was sewn backwards. So the slit was in the back. I contacted them right away sent pictures. It was past 30 days but I had not worn it and it was defective. All I asked was that they replace the dress with a correct one. They tell me they can only offer a refund. I said but I would like the dress. I got it on sale now I am going to have to pay more to reorder the non defective dress and pay for shipping. They said again that's all they can do seeing it was past 30 days. I told them it was ridiculous cause it was defective. They should just send me a new dress. Nope I am very irritated that it now costed me more money to get the same dress to match the outfits I bought my family. Other than that I thought the quality was pretty good. I didn't have any issues with getting everything I ordered. Just very mad with the customer service. Because of this I will not purchase anything else from them. They lost a customer because they could not just replace a defective dress and make me pay more money! Plus it won't let me upload pictures to show.”
Hi there, we’re very sorry we’re only replying now, and even more sorry that the way your issue was handled back then was not up to our standards. We understand how frustrating this must have been, and we’d like to make it right for you.
Although quite some time has passed, we’d still love to offer you a form of compensation for the inconvenience caused. Could you please share your order number or the email linked to your purchase, or contact us directly at service@patpat.com
? Our team will be happy to assist you further.
“Very poor customer service. I have recently ordered family outfit of 4 person. Very bad service they delivered only 3 persons, its was after 2 weeks of late. But i have paid 4 persons clothes fabric cost. When i started to escalate in the service center, patpat service center is poor in handling customers, again i received 4 person same matching family outfit again, again i paid, when i open its was shock to see same product delivered twice and i paid twice. After such bad incident i have again escalate to customer service, but person name called Janice is writing email to give away freely?
Is this fair? They don't have refund policy, they are not exchanging products at all. But every where its stated refund in 30 days its all lie. They didn't accept my return. They don't have return option to return the product. I am trying to refund their right after the delivery within 5 minutes, that delivery person is not taking it, and not refunding money too.
This is disgusting and very poor service. They don't have customers service handling at all. No refund option at all. Size clothing is different and very unprofessional service. Simply i wasted my money. Very disappointed”
Hi there, we’re truly sorry we’re only replying now, and even more sorry for the frustrating and disappointing experience you had with your family outfit order. From the delays to the duplicate charges and the difficulties you faced with our customer service, this is far from the standard we want for our customers, and we sincerely apologize.
Even though this happened some time ago, we’d still like the chance to make things right for you. Could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
. Our team will be happy to review your case again and provide appropriate compensation for the trouble caused.
“I ordered a mother daughter dresses from Pat Pat. I have a copy of my order with the order number and when I put it in they say they cannot find the order but my order copy shows that they received it. Are they just crooks?”
Hi there, we’re very sorry for this delayed response and even more sorry for the confusion and frustration caused by your order experience. Please rest assured that PatPat is not here to mislead customers, and we want to help resolve this for you.
If your order issue is still unresolved, could you please share your order number or the email linked to your purchase with us again? You can also contact us directly at service@patpat.com
, and our team will do our best to review and make things right for you.
“Will never order from this company again. Still have not received the items and it’s been Over three weeks. Every time I go to check the status there is an issue and on the website, their customer service is a joke.”
Hi there, we’re very sorry for the late reply and for the disappointing experience you had with your order. Waiting over three weeks without clear updates — and then not getting the support you needed — is far from the experience we want our customers to have.
Even though this was some time ago, we’d still like to make things right. If the issue wasn’t resolved, could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will be glad to review your case and provide appropriate support or compensation.
“So sorry to see so many negative reviews against Pat Pat. I took a chance to purchase some really cute pj's for my toddler granddaughter, hoping I would actually receive them along with receiving what I purchased as the reviews I had read had me a bit concerned. Not only did I recv my mdse, I rcvd a free little gift and most importantly, all top quality mdse. Thank you Pat Pat, I would give you more stars if I were able to”
Thank you so much for giving us a chance despite the concerns you had from other reviews — and for sharing such kind words! We’re delighted to hear your granddaughter enjoyed the cute pj’s (and the little gift 🎁), and that the quality met your expectations. Your support means the world to us, and we can’t wait to serve you and your family again soon. 💕
