“Very poor customer service. I have recently ordered family outfit of 4 person. Very bad service they delivered only 3 persons, its was after 2 weeks of late. But i have paid 4 persons clothes fabric cost. When i started to escalate in the service center, patpat service center is poor in handling customers, again i received 4 person same matching family outfit again, again i paid, when i open its was shock to see same product delivered twice and i paid twice. After such bad incident i have again escalate to customer service, but person name called Janice is writing email to give away freely?
Is this fair? They don't have refund policy, they are not exchanging products at all. But every where its stated refund in 30 days its all lie. They didn't accept my return. They don't have return option to return the product. I am trying to refund their right after the delivery within 5 minutes, that delivery person is not taking it, and not refunding money too.
This is disgusting and very poor service. They don't have customers service handling at all. No refund option at all. Size clothing is different and very unprofessional service. Simply i wasted my money. Very disappointed”
“I ordered a mother daughter dresses from Pat Pat. I have a copy of my order with the order number and when I put it in they say they cannot find the order but my order copy shows that they received it. Are they just crooks?”
“Will never order from this company again. Still have not received the items and it’s been Over three weeks. Every time I go to check the status there is an issue and on the website, their customer service is a joke.”
“If I could give you guys a zero that is what I would do, I’m a single mom and have a grandchild on a fixed income so I saw this site and bought most of there stuff on this site.for Christmas and never got it I emailed them and now I have no stuff and out 400 dollars so I will be in contact with a lawyer Monday and will be calling the better Business Bureau if I would’ve seeing these reviews sooner I would’ve never ordered guys. I think you should get your stuff together and send me my $400 you scammed me and she scammed other people and it’s messed up. and maybe some of these other people that you scammed when I do a class action lawsuit on y’all because you owe me $400 like I said, I ordered a size 5 Minnie mouse, varsity coat and a Barbie one both sides five I ordered my kids stuff and all kind of foreign dollars and you took my money”
“Ordered three outfits in a 9/12 months. They are HUGE like the size of a Toddler. Of the three outfits, one came without the hat, one came without the onesie and one came without the pants. The refund or return policy is ridiculous and more headache than it was worth. Lesson learned!”
“SHOCKING! Avoid
They won’t deal with returns or refunds offered me $20 into a wallet to use at a later date. It’s coming from China so don’t don’t to refund money
Sizes are shocking!
They are shocking to try and deal with”
“It's a fraud Co... No one should buy from you.. Order delayed by a month... And no sign of delivery even in future... Courier co numbers are incorrect.. it's a personal no of some random person who has no connection to you or your courier co. airway bill no is incorrect... Pls don't buy from this website...”
“I bought 140.00 dollars of baby cloths she is 4 months old got 3 to 6 months plus alot of 9to12 months alot of thing do not fix the baby but yet it in there chart for sale so it all run very small. Them I look to see how I can exchange my clothing cuz I'm not asking for my money back but come to find out I can't even do an exchange or return only if it's damaged. If I had known that I would have never purchased anything everyone allows you to exchange or return but not paypay ! So now I'm sitting on all these clothes and don't know what to do with them never again will I buy clothes off the internet. This day and age money is hard to come by when you purchase something you should be able to return it or exchange it so I'm giving it a bad review”
“Though the items I ordered arrived on time, I was very dissaponited with the quality of the items. Most are made of cheap syntheitcs with terrible finishings. Save your self the dissapointemt and do not order from them! Total scam!”
“Poor quality on half of my items ordered. Wanted to return the items, but unable to. PatPat’s customer service is really bad. Although they responded quickly within 48 hours, they were unable to help me resolve the issues I raised. I had been exchanging emails for a long time and did not get into the resolution. We kept going around in circles and got nowhere. I figured that they would like me to give up. So I told them if they could please provide a quick resolution. And that this was my final email before I raise my complaints under the consumer rights act and take action. No response. My last email was — any response to this??, and as expected no response.”
“Check on their reviews on the Better Business Bureau before ordering!!
I continue to ask for a full refund from this company as it took 40+ business days for "shipping" when it really was stuck in customs for part of the time. I have been in contact with this company almost a dozen times now through their website, email, facebook, and instagram. They refuse to initiate a refund and continue to send me messages "apologizing" in order to run down the 14 day return policy. I did not use the items, cannot use them, they are in perfect condition as they were received and I requested a return the day I got them. Besides the long wait the quality was very poor on two of the items. One item claimed to be 95% cotton and was this scratchy, shiny material. Definitely not cotton.
Note that the website says 30 days but their communication with me keeps mentioning 14 days.
According to their website: "30 days to Return? If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it."
They refuse to initiate a refund.
BEWARE!”
“Still have not received my merchandise... Talk to customer service about my refund and he basically told me I'm not able to receive my refund.. This company is fraud”
“Shocking. They take your money and then dont send any goods, then block you from your account saying 'email not reconised' so you cant even 'track' your order. Most likely because they have not sent the items. I ordered over 3 weeks ago. This is a scam website beware.”
“Horrible Delivery 😡
Do NOT be lured by their huge discounts.
Took almost 2 months to receive my order of baby clothes!
My Granddaughter had outgrown clothes by the time I received my order!”
