“It is a scam . They say one price and charge you another higher price . When I spoke to them they tried to confuse me by saying the pj's were for pets only was on sale . That is not what is advertised! I sent screen shots to them even showing proof. They stopped texting me after that ! Scammers”
Hi there, we’re truly sorry to hear about this experience and the frustration it caused. Please rest assured that we never intend to mislead our customers, and we want to look into this right away. Could you kindly provide your order number or the email address used for your purchase, so we can investigate further? You can also send your details directly to service@patpat.com
, and our team will make sure this gets resolved for you.
Hi there, apologies for the very late reply and for the stress that the lack of tracking updates caused back then. We understand how important timely updates are, and we’re sorry this was your experience. If you ever run into a similar issue again, please contact us right away at service@patpat.com
with your order details — our team will step in to help track and resolve it.
“Very poor customer service. I have recently ordered family outfit of 4 person. Very bad service they delivered only 3 persons, its was after 2 weeks of late. But i have paid 4 persons clothes fabric cost. When i started to escalate in the service center, patpat service center is poor in handling customers, again i received 4 person same matching family outfit again, again i paid, when i open its was shock to see same product delivered twice and i paid twice. After such bad incident i have again escalate to customer service, but person name called Janice is writing email to give away freely?
Is this fair? They don't have refund policy, they are not exchanging products at all. But every where its stated refund in 30 days its all lie. They didn't accept my return. They don't have return option to return the product. I am trying to refund their right after the delivery within 5 minutes, that delivery person is not taking it, and not refunding money too.
This is disgusting and very poor service. They don't have customers service handling at all. No refund option at all. Size clothing is different and very unprofessional service. Simply i wasted my money. Very disappointed”
Hi there, we’re truly sorry we’re only replying now, and even more sorry for the frustrating and disappointing experience you had with your family outfit order. From the delays to the duplicate charges and the difficulties you faced with our customer service, this is far from the standard we want for our customers, and we sincerely apologize.
Even though this happened some time ago, we’d still like the chance to make things right for you. Could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
. Our team will be happy to review your case again and provide appropriate compensation for the trouble caused.
“I ordered a mother daughter dresses from Pat Pat. I have a copy of my order with the order number and when I put it in they say they cannot find the order but my order copy shows that they received it. Are they just crooks?”
Hi there, we’re very sorry for this delayed response and even more sorry for the confusion and frustration caused by your order experience. Please rest assured that PatPat is not here to mislead customers, and we want to help resolve this for you.
If your order issue is still unresolved, could you please share your order number or the email linked to your purchase with us again? You can also contact us directly at service@patpat.com
, and our team will do our best to review and make things right for you.
“Will never order from this company again. Still have not received the items and it’s been Over three weeks. Every time I go to check the status there is an issue and on the website, their customer service is a joke.”
Hi there, we’re very sorry for the late reply and for the disappointing experience you had with your order. Waiting over three weeks without clear updates — and then not getting the support you needed — is far from the experience we want our customers to have.
Even though this was some time ago, we’d still like to make things right. If the issue wasn’t resolved, could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will be glad to review your case and provide appropriate support or compensation.
“If I could give you guys a zero that is what I would do, I’m a single mom and have a grandchild on a fixed income so I saw this site and bought most of there stuff on this site.for Christmas and never got it I emailed them and now I have no stuff and out 400 dollars so I will be in contact with a lawyer Monday and will be calling the better Business Bureau if I would’ve seeing these reviews sooner I would’ve never ordered guys. I think you should get your stuff together and send me my $400 you scammed me and she scammed other people and it’s messed up. and maybe some of these other people that you scammed when I do a class action lawsuit on y’all because you owe me $400 like I said, I ordered a size 5 Minnie mouse, varsity coat and a Barbie one both sides five I ordered my kids stuff and all kind of foreign dollars and you took my money”
Hi there, we’re truly sorry we’re only replying now and even more sorry for the distress this situation caused you — especially during the holidays and given your circumstances. We understand how devastating it must have felt to place such a meaningful order and then not receive it, and we deeply regret that our service at the time left you with this impression.
Please know that PatPat would never intentionally scam our customers, and we’d still like to help make this right. If your case was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will prioritize reviewing your order history and provide the necessary support, including compensation for the loss.
“Ordered three outfits in a 9/12 months. They are HUGE like the size of a Toddler. Of the three outfits, one came without the hat, one came without the onesie and one came without the pants. The refund or return policy is ridiculous and more headache than it was worth. Lesson learned!”
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with your order. We understand how disappointing it must have been to receive outfits that didn’t fit as expected and were missing pieces. This is not the experience we want our customers to have, and we sincerely apologize.
Even though some time has passed, we’d still like the chance to make this right. Could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will gladly review your case and provide appropriate compensation or support.
Hi there, we’re very sorry we’re only getting back to you now and for the frustration caused by your missing order. We completely understand how upsetting it must have been, especially when you’ve had no issues with other retailers. Please rest assured that PatPat would never intentionally scam our customers, and we’d still like the chance to make this right.
If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will review your case and provide appropriate support or compensation.
Hi there, we’re very sorry we’re only replying now and for the frustration caused by your Black Friday promotion experience. We completely understand how confusing it must have felt if the offer didn’t appear as expected. Please rest assured that PatPat would never intentionally mislead our customers, and we’d still like to help make this right.
If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your case and provide appropriate support or compensation.
“SHOCKING! Avoid
They won’t deal with returns or refunds offered me $20 into a wallet to use at a later date. It’s coming from China so don’t don’t to refund money
Sizes are shocking!
They are shocking to try and deal with”
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with your order. We completely understand how disappointing it must have been to encounter issues with sizing and refunds, and we sincerely apologize that our service at the time did not meet your expectations.
Even though some time has passed, we’d still like the chance to make this right. Could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will gladly review your case and provide appropriate support or compensation.
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with sizing and returns. We completely understand how disappointing it must have been, and we sincerely apologize for the trouble this caused.
Please know that PatPat would never intentionally mislead our customers. Since then, we’ve made significant improvements to our products — including styles, sizing, and overall quality — to ensure a better experience for our customers. We’d still like the chance to make this right.
If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will review your case and provide appropriate support or compensation.
Hi there, we’re very sorry we’re only replying now and for the confusion caused by your order’s tracking information. We understand how frustrating it must have been when the tracking number did not match the expected carrier.
Please rest assured that PatPat would never intentionally mislead our customers, and we’ve also made improvements to our shipping and tracking processes to ensure a smoother experience. If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will review your case and provide support or compensation.
Hi there, we’re very sorry we’re only replying now and for the long wait and lack of updates on your order. We completely understand how frustrating it must have been not knowing the status of your package.
Even though some time has passed, we’d still like to help make this right. Could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your order and provide the necessary support or compensation.
“It's a fraud Co... No one should buy from you.. Order delayed by a month... And no sign of delivery even in future... Courier co numbers are incorrect.. it's a personal no of some random person who has no connection to you or your courier co. airway bill no is incorrect... Pls don't buy from this website...”
Hi there, we’re very sorry we’re only replying now and for the extremely frustrating experience you had with your order. Waiting a month and receiving incorrect tracking information is completely unacceptable, and we sincerely apologize for the trouble this caused.
Please rest assured that PatPat would never intentionally mislead our customers, and we’ve made improvements to our shipping and tracking processes to prevent similar issues. If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your case and provide support or compensation.
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with your order. Receiving the wrong size and being unable to reach our customer service must have been very disappointing, and we sincerely apologize.
Since then, we’ve made improvements to our sizing accuracy and customer service response process to better serve our customers. If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your case and provide support or compensation.
“I bought 140.00 dollars of baby cloths she is 4 months old got 3 to 6 months plus alot of 9to12 months alot of thing do not fix the baby but yet it in there chart for sale so it all run very small. Them I look to see how I can exchange my clothing cuz I'm not asking for my money back but come to find out I can't even do an exchange or return only if it's damaged. If I had known that I would have never purchased anything everyone allows you to exchange or return but not paypay ! So now I'm sitting on all these clothes and don't know what to do with them never again will I buy clothes off the internet. This day and age money is hard to come by when you purchase something you should be able to return it or exchange it so I'm giving it a bad review”
Hi there, we’re very sorry we’re only replying now and for the disappointing experience you had with your baby clothing order. We completely understand how frustrating it must have been to receive items that didn’t fit and to face restrictions on exchanges or returns, especially after such a significant purchase.
Since then, we’ve made improvements to our sizing charts, product quality, and return/exchange processes to provide a better shopping experience. If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will gladly review your case and provide support or compensation.
“Though the items I ordered arrived on time, I was very dissaponited with the quality of the items. Most are made of cheap syntheitcs with terrible finishings. Save your self the dissapointemt and do not order from them! Total scam!”
Hi there, we’re very sorry we’re only replying now and for the disappointing experience you had with the quality of your order. We completely understand your frustration with the fabric and finishing, and we sincerely apologize that the products did not meet your expectations.
Please rest assured that PatPat would never intentionally mislead our customers. Since then, we’ve made significant improvements to our materials, craftsmanship, and overall product quality to provide a better experience. If your issue was never resolved, could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will review your case and provide support or compensation.
“Poor quality on half of my items ordered. Wanted to return the items, but unable to. PatPat’s customer service is really bad. Although they responded quickly within 48 hours, they were unable to help me resolve the issues I raised. I had been exchanging emails for a long time and did not get into the resolution. We kept going around in circles and got nowhere. I figured that they would like me to give up. So I told them if they could please provide a quick resolution. And that this was my final email before I raise my complaints under the consumer rights act and take action. No response. My last email was — any response to this??, and as expected no response.”
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with your order and our customer service. We completely understand how disappointing it must have been to receive poor quality items and not reach a resolution despite multiple emails, and we sincerely apologize for the trouble this caused.
Since then, we’ve made significant improvements to our product quality, return/exchange processes, and customer service support to ensure a better experience. If your issue was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your case and provide appropriate support or compensation.
“Check on their reviews on the Better Business Bureau before ordering!!
I continue to ask for a full refund from this company as it took 40+ business days for "shipping" when it really was stuck in customs for part of the time. I have been in contact with this company almost a dozen times now through their website, email, facebook, and instagram. They refuse to initiate a refund and continue to send me messages "apologizing" in order to run down the 14 day return policy. I did not use the items, cannot use them, they are in perfect condition as they were received and I requested a return the day I got them. Besides the long wait the quality was very poor on two of the items. One item claimed to be 95% cotton and was this scratchy, shiny material. Definitely not cotton.
Note that the website says 30 days but their communication with me keeps mentioning 14 days.
According to their website: "30 days to Return? If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it."
They refuse to initiate a refund.
BEWARE!”
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with your order. We completely understand how disappointing it must have been to wait over 40 business days and encounter difficulties with returns, refunds, and product quality. We sincerely apologize for the trouble this caused.
Since then, we’ve made improvements to our shipping, return/exchange policies, and product quality to ensure a better experience for our customers. If your issue was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your case and provide appropriate support or compensation.
“Still have not received my merchandise... Talk to customer service about my refund and he basically told me I'm not able to receive my refund.. This company is fraud”
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with your order and refund request. We completely understand how upsetting it must have been to not receive your merchandise and to feel that your refund was denied.
Please rest assured that PatPat would never intentionally mislead our customers. Since then, we’ve made improvements to our shipping and customer service processes to ensure a smoother experience. If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your case and provide appropriate support or compensation.
