“Shocking. They take your money and then dont send any goods, then block you from your account saying 'email not reconised' so you cant even 'track' your order. Most likely because they have not sent the items. I ordered over 3 weeks ago. This is a scam website beware.”
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with your order and account access. We completely understand how upsetting it must have been to not receive your items and encounter issues with tracking, and we sincerely apologize for the trouble this caused.
Please rest assured that PatPat would never intentionally mislead our customers. Since then, we’ve improved our shipping, account management, and customer service processes to prevent similar issues. If your order was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your case and provide support or compensation.
“Horrible Delivery 😡
Do NOT be lured by their huge discounts.
Took almost 2 months to receive my order of baby clothes!
My Granddaughter had outgrown clothes by the time I received my order!”
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with your order. We completely understand how disappointing it must have been to wait almost 2 months and have the items arrive after your granddaughter had outgrown them.
Since then, we’ve made improvements to our shipping and delivery processes to ensure a faster and more reliable experience. If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your case and provide support or compensation.
“Awful company.
I waited over 6 weeks for my order, it never arrived. I then asked for a refund, 8 weeks of nagging and I still do not have my refund.
Do not trust this company, apparently the clothes are cheap knockoffs from China.”
Hi there, we’re very sorry we’re only replying now and for the extremely frustrating experience you had with your order and refund request. We completely understand how disappointing it must have been to wait over 6 weeks for your items and not receive your refund promptly. We also sincerely apologize if the quality of the products did not meet your expectations.
Please rest assured that PatPat products are original designs, and we would never intentionally mislead our customers. Since then, we’ve made improvements to our shipping, refund processes, and product quality. If your issue was never resolved, could you please share your order number or the email linked to your purchase? You can also contact us directly at service@patpat.com
, and our team will review your case and provide appropriate support or compensation.
