Hi there, we’re very sorry we’re only replying now and for the disappointing experience you had with the fabric quality. We completely understand how upsetting it must have been to receive clothing that didn’t meet your expectations.
Since then, we’ve made significant improvements to our products, including fabric quality and overall durability, to ensure a better experience. If this issue was never resolved, could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will gladly review your case and provide support or compensation.
“Not great. Thought I'd give this company a go as I liked some of the designs, even though I didn't have high hopes. Thought they were being posted from US, but alarm bells began ringing when they were sent from China. As expected, most of the clothes are pretty rubbish quality and sizing is all over the place. I've also realised that they have knocked off designs from reputable designers in breach of copyright. And pricing isn't that actually great when you can buy quality clothing in sales for the same price. Haven't contacted them to arrange returns/refunds as I don't have time for back and forth I've read about in other reviews. My advice, stay away. And also beware of all the positive reviews online, I suspect many are fake.”
Hi there, we’re very sorry we’re only replying now and for the disappointing experience you had with your order. We completely understand your frustration regarding product quality, sizing, and shipping expectations. We also want to assure you that PatPat values original design and strives to provide high-quality products.
Since then, we’ve made significant improvements to our product quality, sizing accuracy, and shipping processes to ensure a better experience for our customers. If your concerns were never resolved, please share your order number or the email linked to your purchase, or contact us directly at service@patpat.com
, and our team will review your case and provide support or compensation.
“Put the pit pat on our Springer spaniel. Worked ok to start with. She was on her way to 180 continuous days then it started to play up not recording data etc went back to zero this happened twice. She got her badge for lands end to john o greats in march. No badges since although she walks 8 miles a day. I did email their customer services but no answer Very disappointed”
Hi there, we’re very sorry we’re only replying now and for the frustrating experience you had with your Pit Pat device. We completely understand how disappointing it must have been when the data reset and badges were not properly recorded, and that you did not receive a response from our customer service team.
Since then, we’ve made improvements to the device’s reliability and our customer support processes to better assist our users. If your issue was never resolved, could you please share your order number or the email linked to your purchase? You can also reach us directly at service@patpat.com
, and our team will review your case and provide technical support or compensation as needed.