The worst service I've seen in years. Place order and never received a proof of art work for 3 weeks. After calling them no one knew why I never received the proof. This company started making up a logo that had nothing to do with our image and started production without my approval. Re-start the order and was told it would take 2-3 weeks for production to finish. After another 3 weeks, decide to all since nothing arrived. Agent on the phone tells the production started just a day before my phone call. The reason, GET THIS! it took them 3 weeks to transfer the payment from one order number to another! LMAO! if a company is going to lie find a better lie. Was ready to continue business with them since we custom print many products for promos. Good Bye pens.com. P.S Requested a manager contact me for the reasons above. Mentioned I was going to cancel the order if no ones called. NO ONE CALLED!