***BUYER BEWARE*** Received dried out pens. None worked. My email was ignored. It took 10 minutes to speak with a representative who couldn't help me. I was placed on hold for 10-15 more minutes waiting for a manager. The manager placed me on hold for 15 minutes. When he got back on, he was surprised that I was still on the line. He placed me on hold again. When he finally came back, it was to tell me that he emailed me a return ticket so I can mail back the garbage pens. And then what? Go through all of this again when they don't remedy the situation? They're keeping you on hold hoping that you hang up. I happen to have the day off. I switched my laundry, vacuumed my room, and cleaned my entire bathroom while on hold with them. DESPICABLE. THE WORST.