If a 0 star was possible that is what I would give. I purchased over a month ago and received an email that if I did not respond to my order it would be assumed the artwork was approved. I did not respond because I approved the order. After 12 business days and a half I called because I still had not received a shipping confirmation and they stated that my order was in hold because I had not approved my artwork. The customer service rep was not helpful and unable to provide ANY assistance so that I could receive my order in time. I ended up cancelling my order and am now going to have to pay double to receive my order in time thanks to National Pens.