Something has changed in the last year with their company. First time we used them we received a great product and good customer service. Now...terrible customer service. We were called liars twice but then sent them the invoice we had to show them we were correct. Then, after telling them we were canceling our order they offered to change the invoice by the .03 cents per pen dispute. We told them, no thank you. Then they said the order was shipped and we would receive it tomorrow. We asked for the tracking code...that was a lie as well when we tried to verify it. POOR, POOR, POOR customer service. FYI, when we ordered the pens, it was weeks without hearing from them. Then, we contacted them and they told us they were backordered. Again, didn't hear anything from them so we contacted them to give them our updated information...Avoid them