This company is a total fraud. They charge you EVERY TIME for set up and processing fees, delivery costs are ridiculous. They take advantage of the weak and feeble minded who seem to think they get a good deal. The pens run out of ink in days. Half the time the mechanism to open and close does not work. The bottle openers came apart on first use. And customer service when there is an issue is a joke. They delay and delay and then tell you its past the warranty time. And when you refuse to pay they HARRASS you non stop. Don't be fooled and stay far far away from these crooks.