I had never used this company before for product, but we received a sample pen that was pretty nice so we decided to give it a shot. I called because the promo that we had in hand was expired. They agreed to honor the price of the promo and had me send our logo over to them to give us two proofs. I spoke with Allison Stacey first and she was super nice, she also told me that we would have proofs by the end of that day or the next day. At the end of the following day we still didn't have anything so I followed up over email to which I never received a response. I then called two days later and spoke with Jessica Rutherford who ensured me that they would get the proofs to me that day. It has been a week and I still haven't heard a thing from anyone! I work in customer service and this is NO WAY to treat customers! You don't promise something and then not deliver! That to me is unacceptable! After reading the other reviews now that I've gone through this, I'm glad that I chose to look elsewhere! BEWARE OF THIS COMPANY, I WILL NEVER USE THEM! TERRIBLE CUSTOMER SERVICE!! If you do use this company, prepare yourself to be placed on the back burner!