I will not order from this company again. Their online ordering process is deceptive as they do not collect credit card info to place the order. I was processing an order to get a total (including tax & shipping) for management approval before I got there I receive a "thank you for your order" screen. I backed out and went about my day. I thought because I had not given them payment info, my order had not been processed. A couple of days later I received an email telling me your order has shipped. I immediately called them and was informed that there was nothing they could do because the pens had already shipped. Nowhere in the ordering process did I see that this was their process. Every e-commerce site I have ever bought anything from asked for payment information before processing the order. I'll bet I am not the first person who has been deceived into placing an order by this process. I finally just paid the bill to get them off my back.