I have order from this company several times, Pens an calendar's for Christmas for my customers. The first calendar's I ended up with 5 or 6 extra envelopes ( or so I thought ) I also ordered pens ( I love the pens btw) The second order Calendar's I decided to count and sure enough I was short calender's but had the correct amount of envelopes. I was only credit for the short calendar's ( not replaced ) I had envelopes which I paid for that I had to trash. I did not count the pens.. I'm not sure if I will order again but I will count everything that comes from this company a waste of my time! I do not trust them at this point.