Poor customer service, still waiting for my order. 1 Ordered a lovely looking chaise sofa at the start of October advertised with free delivery dispatched in 6-8 weeks and paid in full. Despite it being nearly 9 weeks now, I still have not been given a dispatch date (or even an estimated one). Emailed customer service a little while ago just to get an idea of when to expect dispatch and they were vague at best. Impossible to get through to someone on the phone. Once again waiting for email customer service to get back to me. I managed to get through to speak to customer service but they don't have any details their end so are going to speak to the warehouse and get back to me that afternoon. Customer service replied that afternoon to tell me: "We have just been made aware that the completed item has unfortunately been damaged during transit and, as a result, we will need to raise a new order for you. This replacement will take approximately 6-8 weeks. I do really apologise for this delay. By means of an apology, we would like to offer you a 15% partial refund on this." I confirmed that I still wanted the sofa and they did indeed refund me the 15%. Roll on end of January and I had heard nothing despite the 8 weeks being nearly up. So, I emailed to enquire when the sofa would be dispatched. I was told that they would contact the warehouse and let me know. 6 days later and I've still heard nothing back and have sent another email to chase. It is very frustrating that Perch and Parow do not initiate any contact with customers even when their order has been damaged and passed the dispatch estimate. I wonder if I hadn't got in contact, would I have ever been told that my fully paid for sofa had been damaged? Who knows If I will ever get this long awaited Sofa.