3 stars, since it looks like I will actually receive the items I paid for, though it's been a drawn out ordeal. Their website looks so nice, and the range is great. But that's where the good experience stops. After checking out, there was minimal communication. I got my invoice and an email saying there were stock issues, with further info to come. None did. However, of the 2 identical cushions I ordered, one magically turned up a few days later - but with no identifying packaging or enclosed documentation. 0 communication on where the second cushion was, so I contacted customer service. I got a reply saying they would speak to the warehouse and ship it. Then heard nothing for another week until I followed up again. Now I have a tracking link, and it looks like I will receive the rest of my order! So the fact that in the end I'm getting what I ordered means 3 stars - but it's been a pain along the way. Honestly, only shopped here because everywhere else had run out of stock of this specific cushion and I HAD to have it...