I will never use this organisation again. Firstly, I ordered a piece of furniture. The arrival date was missed and no one contacted me from the customer service department. When I eventually emailed them they said that they had lost my mobile number. Why did they not simply email me as they had my email address? There were clearly difficulties with the furniture I had ordered. Then I was told that the furniture would be delivered. An item of furniture was delivered by a completely different organisation. The furniture was the same model as that which I had purchased but was clearly not the same colour. I investigated the company that delivered the item and this was a different company entirely to whom I was dealing with. I contacted customer service at PNP and complained that the item wasn't the colour i expected and looked nothing liked the photos. i was told that it was the light that was making the furniture look darker than the charcoal grey that I had purchased. i had to send them a photo of what i had? I then investigated the company that delivered the furniture and found that they sold the furniture they delivered to me which was “matt black” not charcoal. In my view PNP clearly knew what they were doing. They were purchasing an item of furniture that was the same model as that which I had purchased but a different colour. I demanded to speak with the Managing Director because as far as I was concerned I had been lied to by PNP who must have known what they were doing but, incredibly, I was not given the Managing Directors name despite repeated request and the customer service dept appear intent on not letting things go higher and are actually quite patronising and without shame. They clearly did not want me to bring this to the attention of the Managing Director. To make matters worse, the item that was delivered was actually £62 cheaper than what I had spent so, in effect, PNP had simply gone to another organisation and bought the wrong colour item and kept the difference themselves. I wasted a whole afternoon dealing with PNP and I simply will never trust them ever again. I read the reviews and am shocked to know that I am by far the only person that has experienced diabolical customer service. As far as I’m concerned I had been lied to and I am disgusted at this company. I would never order from them again.