Very nearly gave up all hope of ever returning my unwanted product and getting a refund from Perch & Parrow. However, just now, after 4 weeks of grappling with their AWFUL courier company XDP, along with P&P's unmanned telephone line and patchy email-responses - I finally got through to a human-being. Please note this was only after continually calling and waiting on the telephone line for several days. (I dread to think what my phone bill will look like). On the positive side: P&P have promised to issue a refund - so I am at last satisfied. I can confidently say that they are NOT a scam operation. Just very disorganised I think.