Very poor service. Spent a day putting together a special photo book for my first anniversary. I checked a few days after ordering to make sure it would arrive on time - I was told it would. It didn't. In fact, it's still not arrived, despite an arrival date of 31st Oct. They left no time to make alternative arrangements. Offered no refund, despite admitting that they messed up big time. The gift is now null and void as the time has passed. We won't be using Photobox ever again and we suggest reading about how they don't take responsiblity when they mess up your special orders and look at alternative companies.