Photobox Reviews

Name: Photobox
Rating: 2.07

2.1 Rating 165 Reviews

25 %

of reviewers recommend Photobox

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Metrics

2.1

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“XMAS cards: 2 issues One batch wete black and white photos, but colour is not black but rather blue-grey, and *completely* different to the very same photo that I also got a standard print from (which is proper black and white). Second issue is that images when printed as cards are less sharp, or much less sharp than originals. Will be asking for a re print on my orders.”

Helpful Report

Posted 5 days ago

“Ordered some poster prints from Photobox. I’ve been pleased with them in the past. I selected ‘Standard’ finish which I expected to look like a typical photo and was described as ‘semi-glossy’. The posters came and are matte. I complained and they sent me a new set. They are still matte. Intrigued to know what the actual ‘matte’ printing looks like. £20 down the drain. Won’t use them again.”

Helpful Report

Posted 1 month ago

“Ordered a set of personalised Christmas cards. The order arrived promptly but in all honesty I wasted almost twenty pounds on a poor product. The card was flimsy, the printing dull and the folding was was distinctly diagonal! They are now in the garbage. Used Bonusprint regularly but since their takeover by Photobox the quality has fallen away. I have removed the app and will not use them again. There are many other choices.”

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Posted 1 month ago

“Paid for express delivery for an 18th birthday. Currently 3 days later than the date promised and it's still not dispatched. Asked for a refund on the express delivery and was told quite rudely that the date is an estimate not a promise. Do not use!”

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Posted 1 month ago

“Have used photobox for 15 years always been happy until recently. The range of print sizes, has reduced so much I am having to look elsewhere Photobox prints used to be vibrant now awful colours. The new website is really difficult use. Is there any point in albums any more? Basically I am looking elsewhere. What a shame. What was good is now rubbish.”

Helpful Report

Posted 2 months ago

“Photobox use to be great before they upgraded thier system.My books are no longer uniform (I have been ordering since 2008).Front cover photos are scew..no option to direct flow of writing on the spine and quality has gone down hill.Colours on photos are off....utterly dissapointing!!!”

Helpful Report

Posted 3 months ago

“I’ve used Photobox for years for photo books, I probably buy around 10 large ones a year. I loathe the changes the company have made. The functions are much worse, the choice of layouts & number of pages in a photo book have declined (was max 160, now only 120 pages max). I have gone from a happy customer who wouldn’t look elsewhere to a cheesed off one wanting to buy elsewhere.”

Helpful Report

Posted 4 months ago

“I am trying to use the new software to create a phonebook, something I have done since 2005. It is clunky and slow to use and does not have the editing function of the previous version. Thinking I was missing something I came on to check the reviews only to find so many people having the same issues. What a shame for us and for Photobox.”

Helpful Report

Posted 5 months ago

“As with others, you now are unable to upload photos to an album and then order prints from that album which means a the album function is now pointless and a total waste of time. Have deleted all of my photos from this site and order very easily from Snapfish.”

Helpful Report

Posted 5 months ago

“I have made loads of calendars and photo books over the years. Unfortunately the new editing software is so difficult to use I won't be returning unless it changes. I had to borrow a laptop to make a photo book as couldn't download the software onto my work laptop and the website/app didn't give me enough editing ability. It is so slow and clunky. You have to click on each photo and open a new screen to crop it or re-size it. When you've used a photo it doesn't disappear from the selection and it's also not possible to put them in date order. It took me 2hrs to edit my book and I was close to giving up. Photo box the previous editing tools were great, please change it back.”

Helpful Report

Posted 6 months ago

“I am in the process of creating my album, the new system is absolutely shocking. I have created albums for 15 years yearly, and the new ‘ upgrade’ makes it terrible to use, no support from ‘ Phoebe’ the in line chat, no reply from customer services on email. I have sadly given up and gone elsewhere. Would not recommend you even start to try and build something on here. Such a shame.”

Helpful Report

Posted 7 months ago

“I have used Photobox since about 2008. However, as another reviewer has said, the latest website changes are crazy: I can upload to 'My photos', but cannot order anything from them (like prints) without downloading them and then reuploading!! I could not believe I was not missing something, so I phoned Photobox (once I found a phone number) and they confirmed this was the case. Also they no longer do enlargements over 8x6inches. They used to do 10x8 at quite a reasonable price, but no longer. And finding a contact phone number was challenging - ask Phoebe, and it gives you the contact page, which has (wait for it) 'ask Phoebe'. Sadly, I will be going elsewhere.”

Helpful Report

Posted 8 months ago

“I have used Photobox for years and have been very happy with the books and products received with easy creation tools. However I am really disappointed with the new 'upgrade'. I have uploaded my photos and now unable to just print from an album. Instead I have to select the prints/product I want and have to upload them again! The photos I want are on several devices/platforms, and I am unable to link to social media directly. I cant link from photos I have already uploaded in a folder - why! I am going to have to find another site, I cannot deal with the convoluted processes that make zero sense. I don't know why these changes have been made, they make zero sense”

Helpful Report

Posted 8 months ago

“I used to use photobox all the time for making photobooks, but since the 'upgrade' it is now so clunky and impossible to use, after more than 10 years I am going to try another photobook site rather than tear my hair out any more”

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Posted 9 months ago

“I have just received my order, a photo mounted on plastic and it is absolutely perfect. It is a gift for my Grandson and it arrived as promised in plenty of time for Christmas. I am so, so delighted with it, great quality and will definitely order from Photobox again. Thank you for making my day happy.”

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Posted 10 months ago

“Product not arrived as promised. Paid for express delivery. Notified the night before that it wouldn’t arrive on time. Customer service unable to give any assistance with a new ETA. This was supposed to be a birthday gift that I was taking to Italy in two days time. After twelve years as a loyal customer I will never use this company again.”

Helpful Report

Posted 10 months ago

“Last year (old Photobox website) I made a book with 140 pages as a Christmas present. I used a 70% off voucher. The book cost £51.97 - or 37.12p per page. I've just completed this years book with only 118 pages and used their new style 70% off voucher. The book has cost me £93.00 or 78.81p per page. An increase of over !00%. Outrageous Needless to say I will not be using the company again. So disappointing after using them for 15 years and buying over a hundred book.”

Helpful Report

Posted 10 months ago

“Ordered 4 calendars with extended vouchers to create later - no vouchers. I did get my money back but now they tell me all my photos will have to be uploaded. The chat box default is Please clarify. It even said that when I typed I would not be using them any more. Then it suggested games to play. It has been taken over and amalgamated into a mess from what I can see.”

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Posted 10 months ago

“I have used photobox for years. For both prints and photo books. It has always been easy to use. However, i have been trying to order prints for A WEEK! The app and website are both now terrible. I uploaded all of my photos into an album on the site to only the realise you can no longer select the album to print the photos. What is the point in that? PB isnt a photo storage site its a printing site. Also every time i press "prints" i got an error message telling me i needed to try another browser, this has never happened before. I struggled on and eventually uploaded all of my photos again (not adding them to an album) went to check out and they all disappeared! I have tried on and off for a week to print these photos out. Theres also no longer an option to link to facebook to download photos from there. I ended up installing the snapfish app and did what i needed to do in less than 15 minutes! I never usually use snapfish but photobox is now horrendous”

Helpful Report

Posted 11 months ago

“Sent of my wedding pictures which looked good on their web site but came back over exposed. I was told that i hadnt un checked the enharnce button which they by defult add to every picture. I was then sent a refund code that didnt work. Their web site is rubbish to offers you a discount then takes it off as you are about to pay. Really poor. I'm guessing they have been taken over by another company as they used to be great.”

Helpful Report

Posted 11 months ago

Photobox is rated 2.1 based on 165 reviews