Photobox Reviews

Name: Photobox
Rating: 2.02

2.0 Rating 176 Reviews

23 %

of reviewers recommend Photobox

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Metrics

2.0

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 I would. I have never received such terrible service. I ordered a huge picture book, for my best friends 50th birthday on 9th January. Photobix system showed sent via royal mail on 14th, who have never received. Photbox refused to reprint and send until today, now going to entirely miss my best friends birthday date! No help whatsoever, and still no guarantee of a delivery date!!!!! Disgusting.”

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Posted 1 month ago

“I wish I could give minus stars here. I paid an extra £17.99 to have my photobooks delivered on the 10th Jan ( or earlier). Still not arrived and I have been told that the terms state to allow an extra 5 days. This is misleading and unethical. If you pay extra for a named date ( or earlier), it should be with you by then. Customer service couldn’t care less. Absolute joke and no offer to give me back my payment for speedy delivery. I have now missed the reunion date that this book was ordered for. Never dealt with such poor customer service. Will not use them again”

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Posted 1 month ago

“Honestly one star is too much, you’ve let me down big time. My order didn’t arrive and I paid extra for delivery, what is the point ? Just be honest about your service, customers just want to be clear what to expect. If you can’t deliver by a date just say, don’t charge extra for something you have no intention of honouring. Very disappointed and quite honestly the book is no longer needed as it’s too late.”

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Posted 1 month ago

“Having used Photobox to create all our albums for over 15 years I have finally given up using the site since the last upgrade. It is impossible to get photos to upload easily from my Mac, to use in a creation where I want to make the decisions for layout and text. The online option is too restrictive. You have lost another loyal customer.”

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Posted 1 month ago

“Promised to have photo albums ready by Christmas but did not, owing to delayed production. If you can’t commit to a date, don’t promise it.”

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Posted 2 months ago

“I have used photobox in the past but they have really gone downhill 1. Their upgrades mean you lose access to previous photobooks you created - this has happened twice. 2. The use Amazon for delivery. Amazon are notorious. I live in an apartment block and my large print I ordered just left on the ground floor. 3. I know you must expect delays around Christmas but this is ridiculous. You need to order a month or two beforehand”

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Posted 2 months ago

“I have been using Photobox for years, I know there was an upgrade and was really excited. I thought I had missed something then looked at the reviews. How could they have got it so wrong. The most frustrating is the lack of integration with google images. I now need to download the image and then upload. I really really can't understand why they would do this!!?!?”

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Posted 4 months ago

“Item delivered 2 weeks before the original date . I will never ever recommend them when the accessibility of communication is really difficult . Nothing else to say”

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Posted 4 months ago

“frustrating editor”

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Posted 4 months ago

“XMAS cards: 2 issues One batch wete black and white photos, but colour is not black but rather blue-grey, and *completely* different to the very same photo that I also got a standard print from (which is proper black and white). Second issue is that images when printed as cards are less sharp, or much less sharp than originals. Will be asking for a re print on my orders.”

Photobox 1 star review on 13th October 2025

Helpful Report

Posted 4 months ago

“Ordered some poster prints from Photobox. I’ve been pleased with them in the past. I selected ‘Standard’ finish which I expected to look like a typical photo and was described as ‘semi-glossy’. The posters came and are matte. I complained and they sent me a new set. They are still matte. Intrigued to know what the actual ‘matte’ printing looks like. £20 down the drain. Won’t use them again.”

Helpful Report

Posted 5 months ago

“Ordered a set of personalised Christmas cards. The order arrived promptly but in all honesty I wasted almost twenty pounds on a poor product. The card was flimsy, the printing dull and the folding was was distinctly diagonal! They are now in the garbage. Used Bonusprint regularly but since their takeover by Photobox the quality has fallen away. I have removed the app and will not use them again. There are many other choices.”

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Posted 5 months ago

“Paid for express delivery for an 18th birthday. Currently 3 days later than the date promised and it's still not dispatched. Asked for a refund on the express delivery and was told quite rudely that the date is an estimate not a promise. Do not use!”

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Posted 6 months ago

“Have used photobox for 15 years always been happy until recently. The range of print sizes, has reduced so much I am having to look elsewhere Photobox prints used to be vibrant now awful colours. The new website is really difficult use. Is there any point in albums any more? Basically I am looking elsewhere. What a shame. What was good is now rubbish.”

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Posted 6 months ago

“Photobox use to be great before they upgraded thier system.My books are no longer uniform (I have been ordering since 2008).Front cover photos are scew..no option to direct flow of writing on the spine and quality has gone down hill.Colours on photos are off....utterly dissapointing!!!”

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Posted 8 months ago

“I’ve used Photobox for years for photo books, I probably buy around 10 large ones a year. I loathe the changes the company have made. The functions are much worse, the choice of layouts & number of pages in a photo book have declined (was max 160, now only 120 pages max). I have gone from a happy customer who wouldn’t look elsewhere to a cheesed off one wanting to buy elsewhere.”

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Posted 9 months ago

“I am trying to use the new software to create a phonebook, something I have done since 2005. It is clunky and slow to use and does not have the editing function of the previous version. Thinking I was missing something I came on to check the reviews only to find so many people having the same issues. What a shame for us and for Photobox.”

Helpful Report

Posted 10 months ago

“As with others, you now are unable to upload photos to an album and then order prints from that album which means a the album function is now pointless and a total waste of time. Have deleted all of my photos from this site and order very easily from Snapfish.”

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Posted 10 months ago

“I have made loads of calendars and photo books over the years. Unfortunately the new editing software is so difficult to use I won't be returning unless it changes. I had to borrow a laptop to make a photo book as couldn't download the software onto my work laptop and the website/app didn't give me enough editing ability. It is so slow and clunky. You have to click on each photo and open a new screen to crop it or re-size it. When you've used a photo it doesn't disappear from the selection and it's also not possible to put them in date order. It took me 2hrs to edit my book and I was close to giving up. Photo box the previous editing tools were great, please change it back.”

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Posted 11 months ago

“I am in the process of creating my album, the new system is absolutely shocking. I have created albums for 15 years yearly, and the new ‘ upgrade’ makes it terrible to use, no support from ‘ Phoebe’ the in line chat, no reply from customer services on email. I have sadly given up and gone elsewhere. Would not recommend you even start to try and build something on here. Such a shame.”

Helpful Report

Posted 1 year ago

Photobox is rated 2.0 based on 176 reviews