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Photobox Reviews

2.2 Rating 137 Reviews

28 %

of reviewers recommend Photobox

Company Reviews

2.2

Based on 137 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 1st May 2023

Photobox 1 star review on 1st May 2023

Photobox 1 star review on 21st March 2022

Photobox 1 star review on 21st December 2021

Photobox 1 star review on 21st December 2021

Photobox 1 star review on 11th December 2021

Photobox 1 star review on 20th November 2021

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following an initial issue with the delivery timings of my order of a photo book, the resolution offered by Selma K, was prompt, efficient, professional & sympathetic. The product was actually a lot better than I expected & I would certainly recommend them, & I will definitely use the system again for personalized orders such as they offer. We have some key birthdays coming up soon & these photo books make a lovely gift.”

Posted 1 year ago

“Got my Hebridean picture today that I ordered on Tuesday. Such quick service. The picture is stunning done in that big size. Only thing is not sure best thing t use to hang it up. I am so so happy with it otherwise.”

Posted 1 year ago

“I ordered a framed photo of my family in Australia who I have not seen for nearly 3 years. When it arrived it had been printed portrait and I asked for landscape. I complained and after some discussion they agreed to reproduce the photo in landscape (part of the picture was cut off in portrait mode) and did not charge me for it as a compassionate gesture to be done for free. I appreciated their kind gesture and am now awaiting a correct version at no charge. Well done on customer service!!!!”

Posted 2 years ago

“The best customer assistance I have encountered anywhere ! It was getting close to Christmas and a personalised calendar I was expecting hadn't arrived. I asked when I might expect to receive it to be told it had been sent. To my surprise the next day it did arrive BUT rather than leave it there they reacted to my predicament after my call and immediately send another —- and it arrived on time for Christmas. This company takes customer satisfaction to another level and has a customer for life ! Oh and by the way making a personalised A5 calendar for someone’s kitchen is a perfect Christmas present !”

Posted 2 years ago

“I was kept informed as there was trouble with shipping. You got it to me by Christmas and the album was lovely. Thank you.”

Posted 3 years ago

“Was really unsure ordering due to all the negative feedback about not receiving orders during covid times however I went for it and got my order within days, received lots of email updates from them also. Would recommend.”

Posted 3 years ago

“Terrible service. My prints never arrived by standard delivery. I was advised that this would not be investigated until 14 days had passed. I was given a date to try again. On that date, I joined a queue of over 30 on their chat line as their phone lines are not currently manned. I was advised that I needed to try again the following day as the first agent had miscalculated the date. I sent a snapshot of the advised date. They disconnected.”

Posted 4 years ago

“Good delivery time Amazing quality Half the price of high street Will definately order again”

Posted 4 years ago

“Love Photobox - everything I’ve ever ordered from them has been high quality and of professional standard...I have had photobooks, magnets and my second canvas has just arrived which I am very pleased with - thank you Photobox! Highly recommended!! ★ ★ ★ ★ ★”

Posted 4 years ago

“Delighted with my big canvas I ordered.I will definitely be ordering more.Great quality and price for an 80 x 80 canvas. Highly recommended😊 ***** 5 stars from me😊 Thank you.”

Posted 4 years ago

“Really happy with the A5 photo albums which arrived the website was really easy to use and they came quickly.”

Posted 4 years ago

“Always lovely prints, they are better quality than big name high street photo shops and the price is good too have used them for years.”

Posted 5 years ago

“Speedy delivery and great quality. So easy to order prints online”

Posted 5 years ago

“Very easy website to use, a wonderful selection of products, easy to download photos from multiple sources. Extremely fast service, super fast delivery. Always happy never disappointed, just received 1200 photos within 3 days. 5 stars”

Posted 6 years ago

“The personalised collage canvas was a big hit with my family at Christmas. Lovely memories to cherish and share. Thank you.”

Posted 6 years ago

“Quick, good quality service.”

Posted 6 years ago

“Easy to use website. Nice choice of calendars. Delivery great and packaging excellent.”

Posted 6 years ago

“Good price, good quality goods and quick delivery.”

Posted 6 years ago

“uploaded a photo to be put on framed canvas on a sunday and it was on my wall by tuesday, brilliant service”

Posted 6 years ago

“Excellent quality Very quick service too”

Posted 6 years ago

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Photobox is rated 2.2 based on 137 reviews