Photobox Reviews

"I would leave 0 stars if possible. We ordered 12 x a1 size canvas prints for our new office. We ordered them all with the no wrap option (white sides) They all turned up with 95% covered edges (the white part not even in a straight line on some of them) We contacted customer services who firstly stated we ordered them with wrap. I sent them a screen shot of our order where they confirmed we had actually ordered no wrap. After numerous emails they said they would offer us a refund. However they have no refused and we will be forced to do a credit charge back. This is absolutely disgusting - I would not recommend this company to anyone. There satisfaction guarantee is a joke. They are the most unhelpful company we have ever had the misfortune of dealing with. If you are thinking of ordering from them be warned.\r\n\r\nDate of experience: 01 May 2023"

"I would leave 0 stars if possible. We ordered 12 x a1 size canvas prints for our new office. We ordered them all with the no wrap option (white sides) They all turned up with 95% covered edges (the white part not even in a straight line on some of them) We contacted customer services who firstly stated we ordered them with wrap. I sent them a screen shot of our order where they confirmed we had actually ordered no wrap. After numerous emails they said they would offer us a refund. However they have no refused and we will be forced to do a credit charge back. This is absolutely disgusting - I would not recommend this company to anyone. There satisfaction guarantee is a joke. They are the most unhelpful company we have ever had the misfortune of dealing with. If you are thinking of ordering from them be warned.\r\n\r\nDate of experience: 01 May 2023"

"Very poor quality box fell apart within weeks of having it cost \u00a3109 reported it to photo box and the answer was I am afraid that the guaranteed lifespan of our products is six months, and I can not proceed with the compensation or rather a new reprint since I do not have the justification for this type of procedure. \r\n\r\nI had two books within this time and both books have fell apart please don\u2019t buy as cheap quality and no guarantee given"

"Absolutely the worst product I have ever received. Picture was at a skewed angle on the frame and was over one side and not to edge on other side. Print quality was awful. Telephoned them but they refused to look into it or offer a replacement."

"Absolutely the worst product I have ever received. Picture was at a skewed angle on the frame and was over one side and not to edge on other side. Print quality was awful. Telephoned them but they refused to look into it or offer a replacement."

"I was disgusted and upset of the result of my photo.\nYou cannot even see my late dogs head, it's awful.\nComplete waste of money. \nI have contacted you twice and had no response."

"Warning - just don't use them. I completed my project and had repeatedly saved the project but once I got to checkout it did not exist with no record of it anywhere. Unbelievable, a waste of time and irritating. Don't risk it. Don't use PhotoBox."