Photobox Reviews

Name: Photobox
Rating: 2.07

2.1 Rating 164 Reviews

25 %

of reviewers recommend Photobox

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Metrics

2.1

Based on 164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“paid for fast tracked delivery and it's going to take 7-9 days to arrive it's a joke only fast tracked is out of your bank account. i will never use this company again”

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Posted 3 years ago

“I have placed an order on the 4th March but only part of the order arrived. I have contacted Photobox's customer service and have advised me to wait. It is 24th March now and they seem to have marked my query as resolved for some reason. I am still waiting for their reply.”

Helpful Report

Posted 3 years ago

“Very poor quality box fell apart within weeks of having it cost £109 reported it to photo box and the answer was I am afraid that the guaranteed lifespan of our products is six months, and I can not proceed with the compensation or rather a new reprint since I do not have the justification for this type of procedure. I had two books within this time and both books have fell apart please don’t buy as cheap quality and no guarantee given”

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Posted 3 years ago

“Avoid Like the plaque! You pay for express shipping and be promised a delivery date. only to tell you it can take up to 14days. Then why was i promised to get the item by 2 days? Their customer service is useless. you wont go anywhere with them. Save yourself the hassle and avoid”

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Posted 3 years ago

“Ordered for a birthday over a week ago with wxpress tracked. No photobook and told by customer service just to waiting longer. Feels like a scam rather than a genuine company. Very upset and annoyed. Will never use again!”

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Posted 3 years ago

“I spent about 8 hours creating two special photo memory books as Christmas gifts but the books never arrived. It's been over a month now and still not arrived. Apparently they are lost and not trackable. I'm so disappointed. Customer service was good though, very fast and responsive and processed my refund quickly. Will not use again.”

Helpful Report

Posted 3 years ago

“Do not order a Calendar from this company. I have now received 20 calendars each without a grid. Today's package was a replacement after I complained about the first 10 I ordered which came without a grid. I was assured that the second shipment was going to be checked by a human being? I shall not be ordering from Photobox again.”

Helpful Report

Posted 3 years ago

“You are just totally rubbish... failed to make the order let alone tell me they had failed to do so... poor com's... poor service... poor at refunding.. avoid these people.”

Helpful Report

Posted 3 years ago

“Horrendous service - My items never even arrived, the courier will only speak to the sender, the only way to contact Photobox is through email and they never respond. Not even an opportunity to raise an issue, let alone get your money back or the item you paid for! Terrible, terrible service.”

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Posted 3 years ago

“Absolutely the worst product I have ever received. Picture was at a skewed angle on the frame and was over one side and not to edge on other side. Print quality was awful. Telephoned them but they refused to look into it or offer a replacement.”

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Posted 3 years ago

“Disappointed with delivery estimates. If you need something for a specific date look elsewhere”

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Posted 3 years ago

“I was disgusted and upset of the result of my photo. You cannot even see my late dogs head, it's awful. Complete waste of money. I have contacted you twice and had no response.”

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Posted 3 years ago

“Wish I read these reviews before buying credit. The I've created books for 10 years and enjoyed the experience and results. NOT ANY MORE the new system is clunky, dumbed down and unworkable. Eg. Text boxes only have one line, working from an album to create a book, the images are so blurred I have to refer back to originals on the pc. I could go on. Searching for a new supplier for the next book.”

Helpful Report

Posted 3 years ago

“Never purchase from this crowd. Their systems are poor and they let you down from woe to go”

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Posted 3 years ago

“Warning - just don't use them. I completed my project and had repeatedly saved the project but once I got to checkout it did not exist with no record of it anywhere. Unbelievable, a waste of time and irritating. Don't risk it. Don't use PhotoBox.”

Photobox 1 star review on 20th November 2021

Helpful Report

Posted 3 years ago

“Please try to AVOID using PHOTOBOX Ordered few ( 7) enlarged photo prints. Waited 2/52 and yet to receive them. After few e mails back and forth managed to get the refund. Prints were supposed to be delivered by HEMES which had not updated tracking status after first few days.No apology no sense of customer care at all.”

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Posted 3 years ago

“Woeful customer service. Ordered a 49 piece puzzle for my niece and it was tiny! The pieces were for a 300 piece puzzle as I had seen the sizes previously on a box I had got before. After many emails they refunded the jigsaw but not the £6.99 postage. I had wanted a larger piece puzzle but they wouldn't do that either. Terrible company.”

Helpful Report

Posted 4 years ago

“Placed order on August 4th. After 5 phone calls and three attempts by them to reprint I still have no photo book! Utterly hopeless. Nothing Customer Services can do but 'raise a request with the printing team' which they seem to do each time I call but never get a response from that team so nothing ever gets printed. At one point was told that I 'was not alone' in having this issue and suspect they are having issues with photo books across the board. I would not use them it takes a long time on your part to produce a photo book so when they are incapable of printing it then you will just become and upset and frustrated like I have”

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Posted 4 years ago

“Shocking new studio 'upgrade' , have been a loyal customer for over 10 years, but the new studio is clumsy and rigid. Can't use text properly. Don't understand why the end users were not consulted when changes were made. Such a downgrade.”

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Posted 4 years ago

“I have used Photobox for many years and am now on the verge of giving up. The new format is awful - the text boxes are unworkable and it's more hassle than it is worth. I miss the old format where making a phonebook was a pleasure.”

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Posted 4 years ago

Photobox is rated 2.1 based on 164 reviews