Photobox Reviews

Name: Photobox
Rating: 2.05

2.1 Rating 169 Reviews

24 %

of reviewers recommend Photobox

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Metrics

2.1

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service and shoddy items which were wrongly sent , trying to explain to them is useless as they are not interested I'll never use them again”

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Posted 3 years ago

“I placed an order on 22 August 2002 and was given a delivery date of 1 September. It is now 7 September and I have not received the item. The Photobox website shows that the item was dispatched to Evri (courier) on 23 August but the Evri website shows that they are still awaiting receipt from Photobox. I have had great difficulty establishing how to contact Photobox. I have found two telephone numbers but both appear to be "dead". I also eventually found an e-mail address, but they go unanswered. Previous orders have been received satisfactorily, but now that something has gone wrong I find it impossible to contact the company. This is appalling customer service. I have given one star only because I cannot award nil.”

Helpful Report

Posted 3 years ago

“Slow, unhelpful, liars - ruined 1st wedding anniversary I ordered a photo book for my first wedding anniversary and they could not deliver on time. I asked them to change the delivery to express delivery, but they wouldn't. They were condescending trying to blame me and that I should have ordered earlier even though I had ordered in the required time to get it when I needed to. Just don't bother, go with Snapfish or someone else.”

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Posted 3 years ago

“DO NOT USE! PATHETIC SERVICES! Spent hours creating a photobook with hundreds of photos for my wife's birthday. At the end it gives me an error stating one of the photos has timed out and I need to reload it. Problem is it doesn't show me the photo or even tell me the page.... So my choices are reupload hundreds of photos hoping it will get fixed or take my business elsewhere and come here to warn you. Support are no help, they cannot view creations in the app. Use anyone else!”

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Posted 3 years ago

“paid for fast tracked delivery and it's going to take 7-9 days to arrive it's a joke only fast tracked is out of your bank account. i will never use this company again”

Helpful Report

Posted 3 years ago

“I have placed an order on the 4th March but only part of the order arrived. I have contacted Photobox's customer service and have advised me to wait. It is 24th March now and they seem to have marked my query as resolved for some reason. I am still waiting for their reply.”

Helpful Report

Posted 3 years ago

“Very poor quality box fell apart within weeks of having it cost £109 reported it to photo box and the answer was I am afraid that the guaranteed lifespan of our products is six months, and I can not proceed with the compensation or rather a new reprint since I do not have the justification for this type of procedure. I had two books within this time and both books have fell apart please don’t buy as cheap quality and no guarantee given”

Helpful Report

Posted 3 years ago

“Avoid Like the plaque! You pay for express shipping and be promised a delivery date. only to tell you it can take up to 14days. Then why was i promised to get the item by 2 days? Their customer service is useless. you wont go anywhere with them. Save yourself the hassle and avoid”

Helpful Report

Posted 3 years ago

“Ordered for a birthday over a week ago with wxpress tracked. No photobook and told by customer service just to waiting longer. Feels like a scam rather than a genuine company. Very upset and annoyed. Will never use again!”

Helpful Report

Posted 3 years ago

“I spent about 8 hours creating two special photo memory books as Christmas gifts but the books never arrived. It's been over a month now and still not arrived. Apparently they are lost and not trackable. I'm so disappointed. Customer service was good though, very fast and responsive and processed my refund quickly. Will not use again.”

Helpful Report

Posted 3 years ago

“Do not order a Calendar from this company. I have now received 20 calendars each without a grid. Today's package was a replacement after I complained about the first 10 I ordered which came without a grid. I was assured that the second shipment was going to be checked by a human being? I shall not be ordering from Photobox again.”

Helpful Report

Posted 3 years ago

“You are just totally rubbish... failed to make the order let alone tell me they had failed to do so... poor com's... poor service... poor at refunding.. avoid these people.”

Helpful Report

Posted 3 years ago

“Horrendous service - My items never even arrived, the courier will only speak to the sender, the only way to contact Photobox is through email and they never respond. Not even an opportunity to raise an issue, let alone get your money back or the item you paid for! Terrible, terrible service.”

Helpful Report

Posted 3 years ago

“Absolutely the worst product I have ever received. Picture was at a skewed angle on the frame and was over one side and not to edge on other side. Print quality was awful. Telephoned them but they refused to look into it or offer a replacement.”

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Posted 3 years ago

“Disappointed with delivery estimates. If you need something for a specific date look elsewhere”

Helpful Report

Posted 3 years ago

“I was disgusted and upset of the result of my photo. You cannot even see my late dogs head, it's awful. Complete waste of money. I have contacted you twice and had no response.”

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Posted 3 years ago

“Wish I read these reviews before buying credit. The I've created books for 10 years and enjoyed the experience and results. NOT ANY MORE the new system is clunky, dumbed down and unworkable. Eg. Text boxes only have one line, working from an album to create a book, the images are so blurred I have to refer back to originals on the pc. I could go on. Searching for a new supplier for the next book.”

Helpful Report

Posted 4 years ago

“Never purchase from this crowd. Their systems are poor and they let you down from woe to go”

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Posted 4 years ago

“Warning - just don't use them. I completed my project and had repeatedly saved the project but once I got to checkout it did not exist with no record of it anywhere. Unbelievable, a waste of time and irritating. Don't risk it. Don't use PhotoBox.”

Photobox 1 star review on 20th November 2021

Helpful Report

Posted 4 years ago

“Please try to AVOID using PHOTOBOX Ordered few ( 7) enlarged photo prints. Waited 2/52 and yet to receive them. After few e mails back and forth managed to get the refund. Prints were supposed to be delivered by HEMES which had not updated tracking status after first few days.No apology no sense of customer care at all.”

Helpful Report

Posted 4 years ago

Photobox is rated 2.1 based on 169 reviews