Photobox Reviews

Name: Photobox
Rating: 1.98

2.0 Rating 183 Reviews

22 %

of reviewers recommend Photobox

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2.0

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my photobook 15th May and paid for it to be fast tracked. It's now 5th June and I still haven't received it. It was for a present but it's now too late. It was very difficult to speak to someone, and when I did they weren't very helpful”

Helpful Report

Posted 2 years ago

“Ordered some prints and they were terrible. Cropped too small and not very clear. I've emailed them twice and have received absolutely no response. AVOID”

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Posted 2 years ago

“The website listed a specific price for delivery by a specific day (the Friday before Mothers Day). The item was dispatched late and arrived late, which meant the gift couldn’t be given to the recipient in time. Photobox said the order was not late because the delivery date (and price) quoted was not a promise. I understand delays happen, but trying to wriggle out of it using the terms and conditions is rude. Do better.”

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Posted 2 years ago

“There is no way to send a product to sn address that's noy the billing address. No link is provided that others could use and order. Delay after delay wity delivery.”

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Posted 2 years ago

“They cancelled my order and never let me know and still haven’t received a refund, rang customer service several times but no answer and they still haven’t replied to any of my emails yet still send me them every day with offers!!! Poor customer service”

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Posted 2 years ago

“items arrived damaged. No response from photo box by either email, phone or chatbox Appalling service. DO NOT USE”

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Posted 2 years ago

“Terrible, I ordered a photobook and paid for express delivery. It did not anrrive on the date it was due and still hasn’t. I’ve had no explanation from the company. Impossible to get hold of anyone. I spent days putting this together as a special gift for someone, I’ve now missed the event at which I was to present it. I’m gutted. Please do not give this company your business. Would give no stars if that were an option.”

Helpful Report

Posted 2 years ago

“Spent an hour or more cropping 153 photos for the website to not save and then crash all the amendments. Awful experience and won't be back!!”

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Posted 2 years ago

“Ordered photos for a child’s birthday to make her a photo album. Very poor quality and half the photo missing and people missing from the photos because they appear to be zoomed in on. Ruined the birthday for me and her as she was expecting it. She’s only 7! Out of over 100 hundred photos there isn’t one good enough to be put in a frame”

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Posted 3 years ago

“I would leave 0 stars if possible. We ordered 12 x a1 size canvas prints for our new office. We ordered them all with the no wrap option (white sides) They all turned up with 95% covered edges (the white part not even in a straight line on some of them) We contacted customer services who firstly stated we ordered them with wrap. I sent them a screen shot of our order where they confirmed we had actually ordered no wrap. After numerous emails they said they would offer us a refund. However they have no refused and we will be forced to do a credit charge back. This is absolutely disgusting - I would not recommend this company to anyone. There satisfaction guarantee is a joke. They are the most unhelpful company we have ever had the misfortune of dealing with. If you are thinking of ordering from them be warned. Date of experience: 01 May 2023”

Helpful Report

Posted 3 years ago

“I have been put on hold for 30 minutes (currently still holding) I ordered a photobook on 14th March, paid extra for a fast delivery, guaranteed deliver Saturday 18th, it is now 22nd March & you are telling me it might (it MIGHT!!) arrive tomorrow!! It's for my Mum's funeral, which I did explain to you & you still cannot guarantee it will arrive. I cannot even describe to you how angry but more to the point upset I am. STOP blaming your courier & get another one or let your customers know not to expect their deliveries in four days when it is clear to you that it will take 10 days+, or don't give the option to be scammed for an extra (fast track) charge”

Helpful Report

Posted 3 years ago

“Avoid this company, shoddy goods and late delivery. Do not rely on them to get your item delivered on time and DO NOT pay extra for express delivery.”

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Posted 3 years ago

“I placed the order and the upload was fine and this was not the first time I have used hotbox and now its not turned up some 38 days later and now I see it has been cancelled by photobox ( not me) and for no known reason and yet my credit card was billed not happy at all. Written 7 times to them and NOTHING.”

Helpful Report

Posted 3 years ago

“Terrible service and shoddy items which were wrongly sent , trying to explain to them is useless as they are not interested I'll never use them again”

Helpful Report

Posted 3 years ago

“I placed an order on 22 August 2002 and was given a delivery date of 1 September. It is now 7 September and I have not received the item. The Photobox website shows that the item was dispatched to Evri (courier) on 23 August but the Evri website shows that they are still awaiting receipt from Photobox. I have had great difficulty establishing how to contact Photobox. I have found two telephone numbers but both appear to be "dead". I also eventually found an e-mail address, but they go unanswered. Previous orders have been received satisfactorily, but now that something has gone wrong I find it impossible to contact the company. This is appalling customer service. I have given one star only because I cannot award nil.”

Helpful Report

Posted 4 years ago

“Slow, unhelpful, liars - ruined 1st wedding anniversary I ordered a photo book for my first wedding anniversary and they could not deliver on time. I asked them to change the delivery to express delivery, but they wouldn't. They were condescending trying to blame me and that I should have ordered earlier even though I had ordered in the required time to get it when I needed to. Just don't bother, go with Snapfish or someone else.”

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Posted 4 years ago

“DO NOT USE! PATHETIC SERVICES! Spent hours creating a photobook with hundreds of photos for my wife's birthday. At the end it gives me an error stating one of the photos has timed out and I need to reload it. Problem is it doesn't show me the photo or even tell me the page.... So my choices are reupload hundreds of photos hoping it will get fixed or take my business elsewhere and come here to warn you. Support are no help, they cannot view creations in the app. Use anyone else!”

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Posted 4 years ago

“paid for fast tracked delivery and it's going to take 7-9 days to arrive it's a joke only fast tracked is out of your bank account. i will never use this company again”

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Posted 4 years ago

“I have placed an order on the 4th March but only part of the order arrived. I have contacted Photobox's customer service and have advised me to wait. It is 24th March now and they seem to have marked my query as resolved for some reason. I am still waiting for their reply.”

Helpful Report

Posted 4 years ago

“Very poor quality box fell apart within weeks of having it cost £109 reported it to photo box and the answer was I am afraid that the guaranteed lifespan of our products is six months, and I can not proceed with the compensation or rather a new reprint since I do not have the justification for this type of procedure. I had two books within this time and both books have fell apart please don’t buy as cheap quality and no guarantee given”

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Posted 4 years ago

Photobox is rated 2.0 based on 183 reviews