Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Photobox Reviews

2.2 Rating 138 Reviews

28 %

of reviewers recommend Photobox

Company Reviews

2.2

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Photobox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Photobox 1 star review on 1st May 2023

Photobox 1 star review on 1st May 2023

Photobox 1 star review on 21st March 2022

Photobox 1 star review on 21st December 2021

Photobox 1 star review on 21st December 2021

Photobox 1 star review on 11th December 2021

Photobox 1 star review on 20th November 2021

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never use Photobox again. Ordered a square little memories book. The pictures were of my dog who has just passed away. I didn’t expect to see front cover of his chest and no head. 4 other pictures were the same. Surely all pictures should be checked before printing there must be a person who presses the button to print so why not check pictures first. No more online photos for me would rather spend extra and go to high street shop. Also the quality of the pictures were not very good. I would highly recommend NOT to use photobox.”

Posted 3 years ago

“Difficult process and poor service I decided to have a canvas created of our Dachshund when he was a puppy for my partner on mother's day. I chose photobox and began the process. I am reasonably okay with tech but struggled with the site where it was impossible to place my picture where I wanted it without cropping my dogs head, ears, feet etc. I accepted an image to check how it would look and it looked fine so I ordered it. When the item arrived I was surprised to see parts of the head ears and feet etc all chopped. I complained to photobox attaching pictures of what I wanted and what I got. After taking an unreasonably long time to respond they basically said that it was my fault and they were not prepared to do anything.”

Photobox 1 star review on 20th March 2021

Posted 3 years ago

“I have used Photobox for many years now, creating a book for the 1st year of each of my grandchildren. I started on my final book recently and was disgusted to find the majority of all the embellishments and background pages were no longer there, and many editing actions gone. Am amazed Photobox has made such a huge backward move. Am very disappointed as it will be my last grandchild's book and wanted it to be on the same lines as all the rest. I will not be using Photobox again, and have sourced other photobook companies.”

Posted 3 years ago

“Since their software 'upgrade', they have destroyed themselves. They have lost a ton of functionality (especially in the text features) and you can't cut and paste large blocks of text. You can't even choose a page layout without photos. And they have ruined all the previous book options. Very disappointing.”

Posted 3 years ago

“Canvas was of extremely poor quality. They made it despite me asking them to tell me first if the photograph I had chosen was adequate in quality for the purpose. They never replied and sent me the canvas. Image is blurred with extreme dark colours. Worst canvas I ever had made. Terrible. And they won't reply to my emails.”

Posted 3 years ago

“Placed order 30 Jan for 2 large prints - fathers funeral on 11 Feb and wanted them for the service. Site said expect delivery by 6th. Two days later email states 'order despatched' expect delivery now on 5th Feb. Got to 7th and no show so opened chat box to be told delivery is normally 14 WORKING days, but check again in 2 days. 10th Feb receive email stating that prints ONLY JUST handed to Royal Mail and should be with me in 2 days. Opened chat box and am convinced that the 'responder' is an AI chat bot. Response was to wait til the 19th (even though funeral was 11th). Then they told me they hoped I enjoy the prints and service. You couldn't make this up. Shocking service. Will not be using these second rate chancers again.”

Posted 3 years ago

“Terrible service. I ordered four large aluminium wall arts as a christmas present. When we went to mount them we found three couldn't be mounted. The two portrait images could only be mounted on their side and one of the landscape prints could only be mounted upsidedown. After a month of being fobbed off by their customer service I had to raise a PayPal dispute. Finally several weeks after that the only resolution I am offered is to return the prints at my expense for a refund. Basically I am paying to store their mistakes for just over a month and I have failed to give someone a christmas present. I wish we could give negative stars. I will go to a proper company next time.”

Posted 3 years ago

“Paper quality (GSM) has decreased considerably over the years to the point the calendar curls at the bottom. They reprinted using the same paper and now refusing to refund. The template has changed as well so you can no longer add text onto a picture in the date field. Go elsewhere. #Worstcustomerserviceever”

Posted 3 years ago

“I have used Photobox to design books for a good few years now! Most of the books are work in progress and i add to them over time. My latest project consisted of 100 pages of which 86 were complete. I had to scrap the book and start again when the adobe plug in expired which was a bit galling but was not the fault of Photobox but what i cannot understand is why they have changed the book creation studio and removed all of the cool options and embellishments that i used in my work. It is now completely different and you cannot even spread a photo over a double page, which is shocking in itself! In my opinion Photobox have taken a huge leap backwards and a child would be disappointed with the new options, or lack of them.”

Posted 3 years ago

“Poor service and product was very late delivered. Ordered magnets in good time before christmas. Liked the product, magnets, when it arrived but I´ll ever order from here again as they don´t care about customer service or keeping what they promise .”

Posted 3 years ago

“Ordered a christmas present and got email saying it was being processed, it didnt arrive, checked online and it said order cancelled and my money was refunded, called customer service and asked why it was cancelled and they did not know, they appologised and said they would re do the order for free! New order did not arrive and order was again cancelled, I called again to be told it's out if stock, there was no communication to tell me this and Christmas is now passed and the present is too late. Photobox never again and I urge everyone to avoid as they just dont care!”

Posted 3 years ago

“Very poor quality Emailed them they don’t give a dam Definitely would Not recommend them”

Photobox 1 star review on 19th November 2020

Posted 3 years ago

“Very poor service. Spent a day putting together a special photo book for my first anniversary. I checked a few days after ordering to make sure it would arrive on time - I was told it would. It didn't. In fact, it's still not arrived, despite an arrival date of 31st Oct. They left no time to make alternative arrangements. Offered no refund, despite admitting that they messed up big time. The gift is now null and void as the time has passed. We won't be using Photobox ever again and we suggest reading about how they don't take responsiblity when they mess up your special orders and look at alternative companies.”

Posted 3 years ago

“I ordered a picture and selected landscape, then zoomed in on the photo. The software reverted the picture back to portrait without notifying me. Customer service are useless and refused to help.”

Photobox 1 star review on 19th October 2020

Posted 3 years ago

“Have used Photobox for many years and was happy with the service mainly in Photobooks and prints. My last order for 100+ prints was terrible. I asked for prints with borders and I only got borders on 2 sides and some with no borders. I contacted customer service and they said they would replace them. The 2nd set were exactly the same as the first set. I contacted them again and they said they would add credit to my account and gave me advice on ordering prints which I followed. The 3rd set arrived and they were worse than ever, many of them cropped in a ridiculous way and again no borders. The credit from Photobox did not cover this order and I paid over £10 for another useless set of prints. I don't understand this as I have ordered prints with borders before and had no problem. Anyway now I, a long standing customer am giving up and going elsewhere in the future.”

Posted 3 years ago

“Placed an order 18th April. Received an email to say order has been dispatched and will be delivered 13th May. Waited another week as I understand current situation could cause further delays. Still no parcel! 3 x emails later to Photobox and not even a single reply or acknowledgment yet. Terrible customer service from what is supposed to be a reputable company. Can’t believe they have nor even replied back. Probably will never get my delivery or my money back. Would not recommend as you maybe just giving your money away and getting nothing in return. 3 months on and and still no gift or money back.”

Posted 3 years ago

“Never again. Wedding photos finally arrived blurry , misaligned and some with obvious colour cast. Really angry and disappointed .”

Posted 3 years ago

“Order did not arrive. No response from customer care after 3 emails”

Posted 3 years ago

“Where do I start? Five different photobooks ordered on Photobox in the last three months, ALL of them had to be reprinted due to poor quality! Pages misaligned, black covers and pages showing white margins, dull colours, overly dark print (compared to previous print of the same). Worth noting though, when you insist the customer service will reprint free of charge. But recent reprints have been worse than originals, just with different issues. Also the delivery times (as commented below) are really slow. I understand high demand may mean longer lead times, but don’t email me ‘expected delivery on xx’ and then deliver 2+ weeks later. DO NOT BOTHER, there are other companies with far superior quality for the same price point.”

Posted 4 years ago

“Where do I start? Five different photobooks ordered on Photobox in the last three months, ALL of them had to be reprinted due to poor quality! Pages misaligned, black covers and pages showing white margins, dull colours, overly dark print (compared to previous print of the same). Worth noting though, when you insist the customer service will reprint free of charge. But recent reprints have been worse than originals, just with different issues. Also the delivery times (as commented below) are really slow. I understand high demand may mean longer lead times, but don’t email me ‘expected delivery on xx’ and then deliver 2+ weeks later. DO NOT BOTHER, there are other companies with far superior quality for the same price point.”

Posted 4 years ago

«
1
2
3
4
5
»

Photobox is rated 2.2 based on 138 reviews