Name: Photobox
Rating: 2.02

“Terrible service. I ordered four large aluminium wall arts as a christmas present. When we went to mount them we found three couldn't be mounted. The two portrait images could only be mounted on their side and one of the landscape prints could only be mounted upsidedown. After a month of being fobbed off by their customer service I had to raise a PayPal dispute. Finally several weeks after that the only resolution I am offered is to return the prints at my expense for a refund. Basically I am paying to store their mistakes for just over a month and I have failed to give someone a christmas present. I wish we could give negative stars. I will go to a proper company next time.”

Helpful Report

Posted 5 years ago

“Paper quality (GSM) has decreased considerably over the years to the point the calendar curls at the bottom. They reprinted using the same paper and now refusing to refund. The template has changed as well so you can no longer add text onto a picture in the date field. Go elsewhere. #Worstcustomerserviceever”

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Posted 5 years ago

“I have used Photobox to design books for a good few years now! Most of the books are work in progress and i add to them over time. My latest project consisted of 100 pages of which 86 were complete. I had to scrap the book and start again when the adobe plug in expired which was a bit galling but was not the fault of Photobox but what i cannot understand is why they have changed the book creation studio and removed all of the cool options and embellishments that i used in my work. It is now completely different and you cannot even spread a photo over a double page, which is shocking in itself! In my opinion Photobox have taken a huge leap backwards and a child would be disappointed with the new options, or lack of them.”

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Posted 5 years ago

“Poor service and product was very late delivered. Ordered magnets in good time before christmas. Liked the product, magnets, when it arrived but I´ll ever order from here again as they don´t care about customer service or keeping what they promise .”

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Posted 5 years ago

“Ordered a christmas present and got email saying it was being processed, it didnt arrive, checked online and it said order cancelled and my money was refunded, called customer service and asked why it was cancelled and they did not know, they appologised and said they would re do the order for free! New order did not arrive and order was again cancelled, I called again to be told it's out if stock, there was no communication to tell me this and Christmas is now passed and the present is too late. Photobox never again and I urge everyone to avoid as they just dont care!”

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Posted 5 years ago

“Very poor quality Emailed them they don’t give a dam Definitely would Not recommend them”

Photobox 1 star review on 19th November 2020

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Posted 5 years ago

“Very poor service. Spent a day putting together a special photo book for my first anniversary. I checked a few days after ordering to make sure it would arrive on time - I was told it would. It didn't. In fact, it's still not arrived, despite an arrival date of 31st Oct. They left no time to make alternative arrangements. Offered no refund, despite admitting that they messed up big time. The gift is now null and void as the time has passed. We won't be using Photobox ever again and we suggest reading about how they don't take responsiblity when they mess up your special orders and look at alternative companies.”

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Posted 5 years ago

“I ordered a picture and selected landscape, then zoomed in on the photo. The software reverted the picture back to portrait without notifying me. Customer service are useless and refused to help.”

Photobox 1 star review on 19th October 2020

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Posted 5 years ago

“Have used Photobox for many years and was happy with the service mainly in Photobooks and prints. My last order for 100+ prints was terrible. I asked for prints with borders and I only got borders on 2 sides and some with no borders. I contacted customer service and they said they would replace them. The 2nd set were exactly the same as the first set. I contacted them again and they said they would add credit to my account and gave me advice on ordering prints which I followed. The 3rd set arrived and they were worse than ever, many of them cropped in a ridiculous way and again no borders. The credit from Photobox did not cover this order and I paid over £10 for another useless set of prints. I don't understand this as I have ordered prints with borders before and had no problem. Anyway now I, a long standing customer am giving up and going elsewhere in the future.”

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Posted 5 years ago

“Placed an order 18th April. Received an email to say order has been dispatched and will be delivered 13th May. Waited another week as I understand current situation could cause further delays. Still no parcel! 3 x emails later to Photobox and not even a single reply or acknowledgment yet. Terrible customer service from what is supposed to be a reputable company. Can’t believe they have nor even replied back. Probably will never get my delivery or my money back. Would not recommend as you maybe just giving your money away and getting nothing in return. 3 months on and and still no gift or money back.”

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Posted 5 years ago

“Never again. Wedding photos finally arrived blurry , misaligned and some with obvious colour cast. Really angry and disappointed .”

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Posted 5 years ago

“Order did not arrive. No response from customer care after 3 emails”

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Posted 5 years ago

“Where do I start? Five different photobooks ordered on Photobox in the last three months, ALL of them had to be reprinted due to poor quality! Pages misaligned, black covers and pages showing white margins, dull colours, overly dark print (compared to previous print of the same). Worth noting though, when you insist the customer service will reprint free of charge. But recent reprints have been worse than originals, just with different issues. Also the delivery times (as commented below) are really slow. I understand high demand may mean longer lead times, but don’t email me ‘expected delivery on xx’ and then deliver 2+ weeks later. DO NOT BOTHER, there are other companies with far superior quality for the same price point.”

Helpful Report

Posted 5 years ago

“Where do I start? Five different photobooks ordered on Photobox in the last three months, ALL of them had to be reprinted due to poor quality! Pages misaligned, black covers and pages showing white margins, dull colours, overly dark print (compared to previous print of the same). Worth noting though, when you insist the customer service will reprint free of charge. But recent reprints have been worse than originals, just with different issues. Also the delivery times (as commented below) are really slow. I understand high demand may mean longer lead times, but don’t email me ‘expected delivery on xx’ and then deliver 2+ weeks later. DO NOT BOTHER, there are other companies with far superior quality for the same price point.”

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Posted 5 years ago

“I would NOT recommend buying from Photobox. Ordered an item 1 Month ago and it’s still not arrived. Had to open a case with PayPal to get my money back. Shocking service”

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Posted 5 years ago

“Outrageous customer service. I wrote them an email expressing my concerns about the safety of ordering a gift for my 81 year old grandmother during the pandemic crisis. My two emails were ignored.”

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Posted 5 years ago

“I ordered 8 simple prints and was advised they would arrive within 2 weeks. it's been FIVE weeks and apart from the initial confirmation email I haven't received anything. The tracking link also doesnt work.”

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Posted 5 years ago

“Never again. Incompetent unhelpful staff, overlriced delivery, inaccurate information. Terrible website. Doesnt even support multi upload so every photo had to be uploaded one at a time. Customer service is the worst part. If they don't like what you're saying they just hang up on you or close the chat window. This has happened 3 times already and all I want to do is change the delivery address. Use ANY other photo printing site”

Helpful Report

Posted 5 years ago

“We bought a book costing £130. There are about 1,000 photos of our trip to Canada and Alaska. My wife compiled the book over several days and toke screenshots of each page. She returned to next day and SEVEN pictures were saved. She spent the next week trying repeatedly to load, no joy. We have had to PAY for extra time to try and load what we have proof was there before - hopeless. This is not the first time we have had this problem and we have decided that no price is worth this grief. The only problem is we now have together the money back, but their customer service is as good as stated in other comments. IF you are going to use this site don't: Have big files Have a slow internet speed (below 20mbps) Be in a hurry. You should expect to reload your book several times. Expect to print books over about 40 pages, the files won't load.”

Helpful Report

Posted 5 years ago

“Limited to 1 star as cant give zero. I placed a collage order as a XMAS present, loaded up photos for the collage and order accepted. On loading photos NO warnings given as to quality/suitability of photos for the project. On receipt the collage was awful clearly the source photos were not of good enough quality for the product. I had to cut up the collage to rescue one or 2 pics and hurriedly buy a new Xmas present. Despite 4 emails of complaint not even acknowledgement from Photobox. Avoid using this company”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Photobox Reviews