Photobox Reviews

Name: Photobox
Rating: 2.05

2.1 Rating 169 Reviews

24 %

of reviewers recommend Photobox

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Metrics

2.1

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used photobox for years. For both prints and photo books. It has always been easy to use. However, i have been trying to order prints for A WEEK! The app and website are both now terrible. I uploaded all of my photos into an album on the site to only the realise you can no longer select the album to print the photos. What is the point in that? PB isnt a photo storage site its a printing site. Also every time i press "prints" i got an error message telling me i needed to try another browser, this has never happened before. I struggled on and eventually uploaded all of my photos again (not adding them to an album) went to check out and they all disappeared! I have tried on and off for a week to print these photos out. Theres also no longer an option to link to facebook to download photos from there. I ended up installing the snapfish app and did what i needed to do in less than 15 minutes! I never usually use snapfish but photobox is now horrendous”

Helpful Report

Posted 1 year ago

“Sent of my wedding pictures which looked good on their web site but came back over exposed. I was told that i hadnt un checked the enharnce button which they by defult add to every picture. I was then sent a refund code that didnt work. Their web site is rubbish to offers you a discount then takes it off as you are about to pay. Really poor. I'm guessing they have been taken over by another company as they used to be great.”

Helpful Report

Posted 1 year ago

“How can a company go from being so good to so poor in such a short time. I have used Photoshop for many years. They were not perfect but the quality was good and the regular offers made the prices reasonable. Not any more. All the templates have changed (and not for the better), the photo libraries that you could build up on site are gone and products are no longer available so you can't match phonebooks with previous purchases. Even the kitchen calendar format which I have bought for years is no longer available. It's always disappointing when your 'go to' company becomes unusable - unless your prepared to accept a much inferior product and compromise on your chosen design format.”

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Posted 1 year ago

“Regular customer in the part never had issue before till June 2024.Did not know aluminium wall art now came without a hook to hang ( never happened before ) Tried to contact customer service they would not sell hook separately and did nothing to resolve the issue . Feel embarrassed as it was a present for a grieving friend and it’s useless without it !”

Helpful Report

Posted 1 year ago

“My family and I spent a huge amount of time and effort on a photobook of my father just after he died. Then we had to wait a little while as photos filtered through from other family. When I come back to print it, the entire thing has been deleted, intentionally, as part of an upgrade to a new system, which they didn't inform me about, and they can't even send me a pdf now because I didn't ask for it in the 1 month window before they wiped it all permanent. Absolutely disgusting behavior. How they think it is acceptable to make a decision like this that they know will affect grieving families is beyond me. Their customer services was also very difficult to contact and unhelpful.”

Helpful Report

Posted 1 year ago

“Terrible customer service Terrible product Photos came with a strange print on the background and they’ve basically blamed me for that. Now ignoring my emails since I’ve asked for a refund or reprint.”

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Posted 1 year ago

“Photobox failed to print photos Photobox failed to print requested retro style photos, delayed and delayed and provided no updates. When contacting customer service, I was told they needed to contact the factory and couldn't provide any update for another 48 hours. There seems to be issue at their factory at the moment but it is unfair that they are still taking people's money despite this.”

Helpful Report

Posted 1 year ago

“I ordered my photobook 15th May and paid for it to be fast tracked. It's now 5th June and I still haven't received it. It was for a present but it's now too late. It was very difficult to speak to someone, and when I did they weren't very helpful”

Helpful Report

Posted 1 year ago

“Ordered some prints and they were terrible. Cropped too small and not very clear. I've emailed them twice and have received absolutely no response. AVOID”

Helpful Report

Posted 1 year ago

“The website listed a specific price for delivery by a specific day (the Friday before Mothers Day). The item was dispatched late and arrived late, which meant the gift couldn’t be given to the recipient in time. Photobox said the order was not late because the delivery date (and price) quoted was not a promise. I understand delays happen, but trying to wriggle out of it using the terms and conditions is rude. Do better.”

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Posted 1 year ago

“There is no way to send a product to sn address that's noy the billing address. No link is provided that others could use and order. Delay after delay wity delivery.”

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Posted 1 year ago

“They cancelled my order and never let me know and still haven’t received a refund, rang customer service several times but no answer and they still haven’t replied to any of my emails yet still send me them every day with offers!!! Poor customer service”

Helpful Report

Posted 1 year ago

“items arrived damaged. No response from photo box by either email, phone or chatbox Appalling service. DO NOT USE”

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Posted 1 year ago

“Terrible, I ordered a photobook and paid for express delivery. It did not anrrive on the date it was due and still hasn’t. I’ve had no explanation from the company. Impossible to get hold of anyone. I spent days putting this together as a special gift for someone, I’ve now missed the event at which I was to present it. I’m gutted. Please do not give this company your business. Would give no stars if that were an option.”

Helpful Report

Posted 2 years ago

“Spent an hour or more cropping 153 photos for the website to not save and then crash all the amendments. Awful experience and won't be back!!”

Helpful Report

Posted 2 years ago

“Ordered photos for a child’s birthday to make her a photo album. Very poor quality and half the photo missing and people missing from the photos because they appear to be zoomed in on. Ruined the birthday for me and her as she was expecting it. She’s only 7! Out of over 100 hundred photos there isn’t one good enough to be put in a frame”

Helpful Report

Posted 2 years ago

“I would leave 0 stars if possible. We ordered 12 x a1 size canvas prints for our new office. We ordered them all with the no wrap option (white sides) They all turned up with 95% covered edges (the white part not even in a straight line on some of them) We contacted customer services who firstly stated we ordered them with wrap. I sent them a screen shot of our order where they confirmed we had actually ordered no wrap. After numerous emails they said they would offer us a refund. However they have no refused and we will be forced to do a credit charge back. This is absolutely disgusting - I would not recommend this company to anyone. There satisfaction guarantee is a joke. They are the most unhelpful company we have ever had the misfortune of dealing with. If you are thinking of ordering from them be warned. Date of experience: 01 May 2023”

Helpful Report

Posted 2 years ago

“I have been put on hold for 30 minutes (currently still holding) I ordered a photobook on 14th March, paid extra for a fast delivery, guaranteed deliver Saturday 18th, it is now 22nd March & you are telling me it might (it MIGHT!!) arrive tomorrow!! It's for my Mum's funeral, which I did explain to you & you still cannot guarantee it will arrive. I cannot even describe to you how angry but more to the point upset I am. STOP blaming your courier & get another one or let your customers know not to expect their deliveries in four days when it is clear to you that it will take 10 days+, or don't give the option to be scammed for an extra (fast track) charge”

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Posted 2 years ago

“Avoid this company, shoddy goods and late delivery. Do not rely on them to get your item delivered on time and DO NOT pay extra for express delivery.”

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Posted 2 years ago

“I placed the order and the upload was fine and this was not the first time I have used hotbox and now its not turned up some 38 days later and now I see it has been cancelled by photobox ( not me) and for no known reason and yet my credit card was billed not happy at all. Written 7 times to them and NOTHING.”

Helpful Report

Posted 3 years ago

Photobox is rated 2.1 based on 169 reviews