Photobox Reviews

Name: Photobox
Rating: 2.02

2.0 Rating 174 Reviews

24 %

of reviewers recommend Photobox

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Metrics

2.0

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Photobox for years and have been very happy with the books and products received with easy creation tools. However I am really disappointed with the new 'upgrade'. I have uploaded my photos and now unable to just print from an album. Instead I have to select the prints/product I want and have to upload them again! The photos I want are on several devices/platforms, and I am unable to link to social media directly. I cant link from photos I have already uploaded in a folder - why! I am going to have to find another site, I cannot deal with the convoluted processes that make zero sense. I don't know why these changes have been made, they make zero sense”

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Posted 11 months ago

“I used to use photobox all the time for making photobooks, but since the 'upgrade' it is now so clunky and impossible to use, after more than 10 years I am going to try another photobook site rather than tear my hair out any more”

Helpful Report

Posted 11 months ago

“Product not arrived as promised. Paid for express delivery. Notified the night before that it wouldn’t arrive on time. Customer service unable to give any assistance with a new ETA. This was supposed to be a birthday gift that I was taking to Italy in two days time. After twelve years as a loyal customer I will never use this company again.”

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Posted 1 year ago

“Last year (old Photobox website) I made a book with 140 pages as a Christmas present. I used a 70% off voucher. The book cost £51.97 - or 37.12p per page. I've just completed this years book with only 118 pages and used their new style 70% off voucher. The book has cost me £93.00 or 78.81p per page. An increase of over !00%. Outrageous Needless to say I will not be using the company again. So disappointing after using them for 15 years and buying over a hundred book.”

Helpful Report

Posted 1 year ago

“Ordered 4 calendars with extended vouchers to create later - no vouchers. I did get my money back but now they tell me all my photos will have to be uploaded. The chat box default is Please clarify. It even said that when I typed I would not be using them any more. Then it suggested games to play. It has been taken over and amalgamated into a mess from what I can see.”

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Posted 1 year ago

“I have used photobox for years. For both prints and photo books. It has always been easy to use. However, i have been trying to order prints for A WEEK! The app and website are both now terrible. I uploaded all of my photos into an album on the site to only the realise you can no longer select the album to print the photos. What is the point in that? PB isnt a photo storage site its a printing site. Also every time i press "prints" i got an error message telling me i needed to try another browser, this has never happened before. I struggled on and eventually uploaded all of my photos again (not adding them to an album) went to check out and they all disappeared! I have tried on and off for a week to print these photos out. Theres also no longer an option to link to facebook to download photos from there. I ended up installing the snapfish app and did what i needed to do in less than 15 minutes! I never usually use snapfish but photobox is now horrendous”

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Posted 1 year ago

“Sent of my wedding pictures which looked good on their web site but came back over exposed. I was told that i hadnt un checked the enharnce button which they by defult add to every picture. I was then sent a refund code that didnt work. Their web site is rubbish to offers you a discount then takes it off as you are about to pay. Really poor. I'm guessing they have been taken over by another company as they used to be great.”

Helpful Report

Posted 1 year ago

“How can a company go from being so good to so poor in such a short time. I have used Photoshop for many years. They were not perfect but the quality was good and the regular offers made the prices reasonable. Not any more. All the templates have changed (and not for the better), the photo libraries that you could build up on site are gone and products are no longer available so you can't match phonebooks with previous purchases. Even the kitchen calendar format which I have bought for years is no longer available. It's always disappointing when your 'go to' company becomes unusable - unless your prepared to accept a much inferior product and compromise on your chosen design format.”

Helpful Report

Posted 1 year ago

“Regular customer in the part never had issue before till June 2024.Did not know aluminium wall art now came without a hook to hang ( never happened before ) Tried to contact customer service they would not sell hook separately and did nothing to resolve the issue . Feel embarrassed as it was a present for a grieving friend and it’s useless without it !”

Helpful Report

Posted 1 year ago

“My family and I spent a huge amount of time and effort on a photobook of my father just after he died. Then we had to wait a little while as photos filtered through from other family. When I come back to print it, the entire thing has been deleted, intentionally, as part of an upgrade to a new system, which they didn't inform me about, and they can't even send me a pdf now because I didn't ask for it in the 1 month window before they wiped it all permanent. Absolutely disgusting behavior. How they think it is acceptable to make a decision like this that they know will affect grieving families is beyond me. Their customer services was also very difficult to contact and unhelpful.”

Helpful Report

Posted 1 year ago

“Terrible customer service Terrible product Photos came with a strange print on the background and they’ve basically blamed me for that. Now ignoring my emails since I’ve asked for a refund or reprint.”

Helpful Report

Posted 1 year ago

“Photobox failed to print photos Photobox failed to print requested retro style photos, delayed and delayed and provided no updates. When contacting customer service, I was told they needed to contact the factory and couldn't provide any update for another 48 hours. There seems to be issue at their factory at the moment but it is unfair that they are still taking people's money despite this.”

Helpful Report

Posted 1 year ago

“I ordered my photobook 15th May and paid for it to be fast tracked. It's now 5th June and I still haven't received it. It was for a present but it's now too late. It was very difficult to speak to someone, and when I did they weren't very helpful”

Helpful Report

Posted 1 year ago

“Ordered some prints and they were terrible. Cropped too small and not very clear. I've emailed them twice and have received absolutely no response. AVOID”

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Posted 1 year ago

“The website listed a specific price for delivery by a specific day (the Friday before Mothers Day). The item was dispatched late and arrived late, which meant the gift couldn’t be given to the recipient in time. Photobox said the order was not late because the delivery date (and price) quoted was not a promise. I understand delays happen, but trying to wriggle out of it using the terms and conditions is rude. Do better.”

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Posted 1 year ago

“There is no way to send a product to sn address that's noy the billing address. No link is provided that others could use and order. Delay after delay wity delivery.”

Helpful Report

Posted 2 years ago

“They cancelled my order and never let me know and still haven’t received a refund, rang customer service several times but no answer and they still haven’t replied to any of my emails yet still send me them every day with offers!!! Poor customer service”

Helpful Report

Posted 2 years ago

“items arrived damaged. No response from photo box by either email, phone or chatbox Appalling service. DO NOT USE”

Helpful Report

Posted 2 years ago

“Terrible, I ordered a photobook and paid for express delivery. It did not anrrive on the date it was due and still hasn’t. I’ve had no explanation from the company. Impossible to get hold of anyone. I spent days putting this together as a special gift for someone, I’ve now missed the event at which I was to present it. I’m gutted. Please do not give this company your business. Would give no stars if that were an option.”

Helpful Report

Posted 2 years ago

“Spent an hour or more cropping 153 photos for the website to not save and then crash all the amendments. Awful experience and won't be back!!”

Helpful Report

Posted 2 years ago

Photobox is rated 2.0 based on 174 reviews