Photobox Reviews

Name: Photobox
Rating: 2.22

2.2 Rating 138 Reviews

28 %

of reviewers recommend Photobox

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Metrics

2.2

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for a birthday over a week ago with wxpress tracked. No photobook and told by customer service just to waiting longer. Feels like a scam rather than a genuine company. Very upset and annoyed. Will never use again!”

Helpful Report

Posted 2 years ago

“I spent about 8 hours creating two special photo memory books as Christmas gifts but the books never arrived. It's been over a month now and still not arrived. Apparently they are lost and not trackable. I'm so disappointed. Customer service was good though, very fast and responsive and processed my refund quickly. Will not use again.”

Helpful Report

Posted 2 years ago

“Do not order a Calendar from this company. I have now received 20 calendars each without a grid. Today's package was a replacement after I complained about the first 10 I ordered which came without a grid. I was assured that the second shipment was going to be checked by a human being? I shall not be ordering from Photobox again.”

Helpful Report

Posted 2 years ago

“You are just totally rubbish... failed to make the order let alone tell me they had failed to do so... poor com's... poor service... poor at refunding.. avoid these people.”

Helpful Report

Posted 2 years ago

“Horrendous service - My items never even arrived, the courier will only speak to the sender, the only way to contact Photobox is through email and they never respond. Not even an opportunity to raise an issue, let alone get your money back or the item you paid for! Terrible, terrible service.”

Helpful Report

Posted 2 years ago

“Absolutely the worst product I have ever received. Picture was at a skewed angle on the frame and was over one side and not to edge on other side. Print quality was awful. Telephoned them but they refused to look into it or offer a replacement.”

Helpful Report

Posted 2 years ago

“Disappointed with delivery estimates. If you need something for a specific date look elsewhere”

Helpful Report

Posted 2 years ago

“I was disgusted and upset of the result of my photo. You cannot even see my late dogs head, it's awful. Complete waste of money. I have contacted you twice and had no response.”

Helpful Report

Posted 2 years ago

“Wish I read these reviews before buying credit. The I've created books for 10 years and enjoyed the experience and results. NOT ANY MORE the new system is clunky, dumbed down and unworkable. Eg. Text boxes only have one line, working from an album to create a book, the images are so blurred I have to refer back to originals on the pc. I could go on. Searching for a new supplier for the next book.”

Helpful Report

Posted 2 years ago

“Never purchase from this crowd. Their systems are poor and they let you down from woe to go”

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Posted 2 years ago

“Warning - just don't use them. I completed my project and had repeatedly saved the project but once I got to checkout it did not exist with no record of it anywhere. Unbelievable, a waste of time and irritating. Don't risk it. Don't use PhotoBox.”

Helpful Report

Posted 2 years ago

“Please try to AVOID using PHOTOBOX Ordered few ( 7) enlarged photo prints. Waited 2/52 and yet to receive them. After few e mails back and forth managed to get the refund. Prints were supposed to be delivered by HEMES which had not updated tracking status after first few days.No apology no sense of customer care at all.”

Helpful Report

Posted 2 years ago

“Woeful customer service. Ordered a 49 piece puzzle for my niece and it was tiny! The pieces were for a 300 piece puzzle as I had seen the sizes previously on a box I had got before. After many emails they refunded the jigsaw but not the £6.99 postage. I had wanted a larger piece puzzle but they wouldn't do that either. Terrible company.”

Helpful Report

Posted 2 years ago

“Placed order on August 4th. After 5 phone calls and three attempts by them to reprint I still have no photo book! Utterly hopeless. Nothing Customer Services can do but 'raise a request with the printing team' which they seem to do each time I call but never get a response from that team so nothing ever gets printed. At one point was told that I 'was not alone' in having this issue and suspect they are having issues with photo books across the board. I would not use them it takes a long time on your part to produce a photo book so when they are incapable of printing it then you will just become and upset and frustrated like I have”

Helpful Report

Posted 2 years ago

“Shocking new studio 'upgrade' , have been a loyal customer for over 10 years, but the new studio is clumsy and rigid. Can't use text properly. Don't understand why the end users were not consulted when changes were made. Such a downgrade.”

Helpful Report

Posted 2 years ago

“I have used Photobox for many years and am now on the verge of giving up. The new format is awful - the text boxes are unworkable and it's more hassle than it is worth. I miss the old format where making a phonebook was a pleasure.”

Helpful Report

Posted 2 years ago

“The new style creation studio is a DISASTER. Totally frustrating to work with compared to the previous one. Very limited. So many of the useful features no longer exist. I have been a customer of Photobox for several years but am now looking elsewhere.”

Helpful Report

Posted 2 years ago

“I have been making family albums with photobox for nearly 13 years and always been happy with them however they have changed their creation studio and now it is completely unworkable. All the decent layouts have gone, meaning you have to manually change every single grey photo box on each page but there are no ruler guides to help so you no idea if everything is equal. I have been waiting since December to see if they will improve anything but nothing has changed and every time I ask via live chat I get fobbed off with excuses. I have been a loyal customer to photobox but will now be looking to make my albums elsewhere.”

Helpful Report

Posted 2 years ago

“New creation studio is RUBBISH! maximum of 5 photos per page, cannot do double page spread, often have to go in and adjust template before you can drag more than one picture to a page, no template for text formatting to apply to whole book, cannot drag & resize text boxes, no auto save function ..... I could go on but would rather spend the time finding a decent photobook company which is rather a shame after having made over 20 different books with Photobox”

Helpful Report

Posted 2 years ago

“Half my order is yet to arrive, no response when I try and contact them for an update! Happy to take my money but where are my goods? Also quality of what I have had so far is NOT great!”

Helpful Report

Posted 2 years ago

Photobox is rated 2.2 based on 138 reviews