Photobox Reviews

Name: Photobox
Rating: 2.10

2.1 Rating 160 Reviews

26 %

of reviewers recommend Photobox

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Metrics

2.1

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Photobox 1 star review on 5th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Photobox failed to print photos Photobox failed to print requested retro style photos, delayed and delayed and provided no updates. When contacting customer service, I was told they needed to contact the factory and couldn't provide any update for another 48 hours. There seems to be issue at their factory at the moment but it is unfair that they are still taking people's money despite this.”

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Posted 1 year ago

“I ordered my photobook 15th May and paid for it to be fast tracked. It's now 5th June and I still haven't received it. It was for a present but it's now too late. It was very difficult to speak to someone, and when I did they weren't very helpful”

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Posted 1 year ago

“Ordered some prints and they were terrible. Cropped too small and not very clear. I've emailed them twice and have received absolutely no response. AVOID”

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Posted 1 year ago

“The website listed a specific price for delivery by a specific day (the Friday before Mothers Day). The item was dispatched late and arrived late, which meant the gift couldn’t be given to the recipient in time. Photobox said the order was not late because the delivery date (and price) quoted was not a promise. I understand delays happen, but trying to wriggle out of it using the terms and conditions is rude. Do better.”

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Posted 1 year ago

“There is no way to send a product to sn address that's noy the billing address. No link is provided that others could use and order. Delay after delay wity delivery.”

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Posted 1 year ago

“They cancelled my order and never let me know and still haven’t received a refund, rang customer service several times but no answer and they still haven’t replied to any of my emails yet still send me them every day with offers!!! Poor customer service”

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Posted 1 year ago

“items arrived damaged. No response from photo box by either email, phone or chatbox Appalling service. DO NOT USE”

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Posted 1 year ago

“Terrible, I ordered a photobook and paid for express delivery. It did not anrrive on the date it was due and still hasn’t. I’ve had no explanation from the company. Impossible to get hold of anyone. I spent days putting this together as a special gift for someone, I’ve now missed the event at which I was to present it. I’m gutted. Please do not give this company your business. Would give no stars if that were an option.”

Helpful Report

Posted 1 year ago

“Delivery is a bit of a nightmare to be honest, made worse by the complete lack of customer service. if you have an issue or need to query you can get through to the chatbot, if you need help beyond this (which you will unless its just a very quick question) good luck. I emailed on Friday last week, its now end of Tuesday and still no response. Tried to get them on their chat system, no joy there either. I get the feeling they have about 3 people in an office somewhere answering everyones queries. Delivery for one of my items - according to the photobox website it was despatched on 24th November. When i check the tracking Royal Mail dont have it yet, so we have schrodingers parcel - both on its way and not at the same time. And on the run up to christmas i dont especially have the patience of a saint for stuff like this. so we shall see what happens, but right now im not impressed. 2 stars rather than one because the ease of ordering was really good, just wish the delivery matched that process for ease! Live and learn as they say though, not sure ill be using them again.”

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Posted 1 year ago

“Spent an hour or more cropping 153 photos for the website to not save and then crash all the amendments. Awful experience and won't be back!!”

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Posted 1 year ago

“Ordered photos for a child’s birthday to make her a photo album. Very poor quality and half the photo missing and people missing from the photos because they appear to be zoomed in on. Ruined the birthday for me and her as she was expecting it. She’s only 7! Out of over 100 hundred photos there isn’t one good enough to be put in a frame”

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Posted 1 year ago

“I would leave 0 stars if possible. We ordered 12 x a1 size canvas prints for our new office. We ordered them all with the no wrap option (white sides) They all turned up with 95% covered edges (the white part not even in a straight line on some of them) We contacted customer services who firstly stated we ordered them with wrap. I sent them a screen shot of our order where they confirmed we had actually ordered no wrap. After numerous emails they said they would offer us a refund. However they have no refused and we will be forced to do a credit charge back. This is absolutely disgusting - I would not recommend this company to anyone. There satisfaction guarantee is a joke. They are the most unhelpful company we have ever had the misfortune of dealing with. If you are thinking of ordering from them be warned. Date of experience: 01 May 2023”

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Posted 2 years ago

“Following an initial issue with the delivery timings of my order of a photo book, the resolution offered by Selma K, was prompt, efficient, professional & sympathetic. The product was actually a lot better than I expected & I would certainly recommend them, & I will definitely use the system again for personalized orders such as they offer. We have some key birthdays coming up soon & these photo books make a lovely gift.”

Helpful Report

Posted 2 years ago

“I have been put on hold for 30 minutes (currently still holding) I ordered a photobook on 14th March, paid extra for a fast delivery, guaranteed deliver Saturday 18th, it is now 22nd March & you are telling me it might (it MIGHT!!) arrive tomorrow!! It's for my Mum's funeral, which I did explain to you & you still cannot guarantee it will arrive. I cannot even describe to you how angry but more to the point upset I am. STOP blaming your courier & get another one or let your customers know not to expect their deliveries in four days when it is clear to you that it will take 10 days+, or don't give the option to be scammed for an extra (fast track) charge”

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Posted 2 years ago

“Avoid this company, shoddy goods and late delivery. Do not rely on them to get your item delivered on time and DO NOT pay extra for express delivery.”

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Posted 2 years ago

“I placed the order and the upload was fine and this was not the first time I have used hotbox and now its not turned up some 38 days later and now I see it has been cancelled by photobox ( not me) and for no known reason and yet my credit card was billed not happy at all. Written 7 times to them and NOTHING.”

Helpful Report

Posted 2 years ago

“Terrible service and shoddy items which were wrongly sent , trying to explain to them is useless as they are not interested I'll never use them again”

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Posted 2 years ago

“Photobox is living on last standards. Quality and customer services care used to be second to none but since being taken over, I think from Moonpig, they had become too greedy for profit. It is Black Friday, so consumers do not be foiled by their offers. Prices have in fact more than doubled in the last two years and an A4 200-160 page PhotoBook previously offered at £24.99 is now over £50”

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Posted 2 years ago

“Got my Hebridean picture today that I ordered on Tuesday. Such quick service. The picture is stunning done in that big size. Only thing is not sure best thing t use to hang it up. I am so so happy with it otherwise.”

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Posted 2 years ago

“I placed an order on 22 August 2002 and was given a delivery date of 1 September. It is now 7 September and I have not received the item. The Photobox website shows that the item was dispatched to Evri (courier) on 23 August but the Evri website shows that they are still awaiting receipt from Photobox. I have had great difficulty establishing how to contact Photobox. I have found two telephone numbers but both appear to be "dead". I also eventually found an e-mail address, but they go unanswered. Previous orders have been received satisfactorily, but now that something has gone wrong I find it impossible to contact the company. This is appalling customer service. I have given one star only because I cannot award nil.”

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Posted 2 years ago

Photobox is rated 2.1 based on 160 reviews