I have been making family albums with photobox for nearly 13 years and always been happy with them however they have changed their creation studio and now it is completely unworkable. All the decent layouts have gone, meaning you have to manually change every single grey photo box on each page but there are no ruler guides to help so you no idea if everything is equal. I have been waiting since December to see if they will improve anything but nothing has changed and every time I ask via live chat I get fobbed off with excuses. I have been a loyal customer to photobox but will now be looking to make my albums elsewhere.