Don't believe this company.s claim that they will refund you if you don't get a good nights sleep. I didnt get a good nights sleep, spoke to a member of staff the next morning to tell her what the issues were she was very sympathetic and said that there had been other similar complaints (due to inconsiderate other guests in the hotel at the time) and she gave me details of how to put in a claim against this guarantee. I did this the very next day and was told I didn't complain soon enough. If the very next day is not soon enough, and followed up by the formal complaint 24 hours later I don't know what it. They say you have 7 days.