“Disgusting
So many problems, I don't know where to start.
In 2019 we stayed in Premier Inns for 2 weeks, everything was good nothing to complain about.
This year 2025 we stayed at the following, Weston-Super-Mare East, Tenby, St David's, Aberystwyth, Caernarfon, Oswestry & Warwick. How far have their standards fallen.
Each Inn had uncontrolled mould growing in the shower. In Aberystwyth it was so bad we asked to be moved to another room, it wasn't much better.
Each Inn had toilets that wouldn't flush properly. It would take between 3 to 5 flushes to get rid of your business. Waste 10 minutes of your life waiting for it to refill each time. Not enough force to go over the S-Bend, they think their savings water. We bought a small bucket filled it in the bath to flush the toilet.
If you want the Fawlty Towers experience stay at Weston-Super-Mare East. You get two Basil's. We checked in at 3.00pm, went to the room the key didn't work. Back to the desk Basil No 1 reset the key. In our room was a large cot, Basil No 1 took it away. The penny didn't drop that something was wrong.
At 11.40pm the door burst open, a man with a torch speaking in a loud angry loud voice, said and I quote WHO OCCUPIES THIS ROOM. We had just meet Basil No 2 the night manager. He wanted our last name then left. No apology for waking us up. No explanation what was going on. Next morning the manager was nowhere to be found. The girl at the desk told us we were put in the wrong room, when the guests arrived late they did not know which room was vacant as it was fully booked.
Tenby more problems. Went to our room, the usual mould in the shower. I went to the toilet, lifted the lid and found a turd floating in the water. The young lady at the desk was very helpful. she came straight to the room and cleaned the toilet. She apologized and gave us a free drink at the bar. Back in the room I noticed a pillow had blood stains on it. The pillows were replaced, this time we got chocolates. Somethings not right. Recycled linen. Who slept on those sheets last night.
Guest Relations are a complete joke. I sent a letter of compliant on 22 May. I was to receive a reply in 5 days. They replied on 8 July (47days) wanting more information which I sent the same day. They replied on 25 July asking me to complete a form for each stay. I had already supplied an itemised list in my original letter. They were just trying to fob me off, not willing to address any of their short comings. I could go on, I think you get the picture. Don't stay at Premier Inns anywhere else has to be better.”
“My husband & I had to make an unexpected visit to visit Family member in Dumfries Hospital
We decided to stay overnite & managed to book a room at Premier Inn Dumfries.
All the Staff were very attentive & as being disabled changed our room to be nearer Entrance.We were so tired out & stressed & went straight to bed.Well I have never slept in such a Comfortable Bed on a first like this one.Room was also big enough for both our walkers to not be crowded.
All Staff for Breakfast were So Helpful too Especially Angela &Anna.Even some customers were helpful to Our needs It's the Best Premier We have ever stayed in & will definately if in the Area again stay there.Thank You Everyone for looking after us”
“Recently stayed at Leicester North West (not in a heat wave). Upon entry to my room was greeted with 2 pointless fans and 26.5 degrees temp. This rose through the night to 27 degrees. When bringing this up with guest services I was told because I booked a hotel with no air conditioning this was to be expected. Not even a goodwill gesture as a regular customer (third stay this year). Good luck anyone trying to sleep at this hotel.”
“We stayed at premier inn runger Lane north for our flight from Manchester, absolutely great experience, hotel was great but a big shout out to the service, exceptional, Sharon ( shazza) and elinor made our night they were super friendly and went out of there way for us, they really made our stay the best experience we've ever had in a premier inn and we have stayed at a lot, big shout out to these lovely ladies excellent”
“It isn't cheaper to book direct despite what Premier Inn claims - so don't! Customer service on the phone didn't listen at all but talked over me. While waiting I was told that it is cheapest to book directly with them - it isn't! I found the same room about 10% cheaper on Booking.com. I asked them to explain the claim of being cheaper and the best they could come up with was "third party sites are often cheaper but overall we are cheaper". I asked what overall meant but they couldn't give a sensible answer. I only booked direct because I had received a promotional email offering free breakfasts -- however, they did not provide those because I hadn't clicked on the link, I relied on their promise - which clearly one cannot do! They even admitted that their claim to be cheaper when booked direct is often untrued. Very poor service desk experience.”
“We had the misfortune of staying in the Premier at Cowly, Oxford. I understand that it is currently being renovated but that is no excuse for being unclean and having no constant hot water on demand. Will never book there again, avoid at all costs.”
“Dirty room , could move as only one room left and that was worse than the one I was in. Reception staff agreed that my room was not usual standard . Promised deep clean next day , still not cleaned properly. Grandson has to sleep with me as the wall where his bed was , was filthy . Could not wait to leave. Staff were kind though .”
“We stayed a Premier Inn Seaton Devon last night. We were disappointed that there was only 1 chair in the room. Also no tooth mugs in the en-suite.
Evening meal was very good but dinning room was very cold. Air conditioning not responding when staff tried to correct it
At breakfast at 10.00am the buffet food was cold and only one egg. Covers to the baimarie would have avoided this.
On the plus side the staff were super, very helpful but very stressed as not enough of them. Lots of tables uncleared.
Roger”
“PREMIER INN BRIDGEND Pantruthyn Farm
FOUR OF US ARRIVED ON THE 13/11/24 for four day stay we were greeted with a friendly smile from both girls at the reception , On to the rooms that we found extremely clean and with all the maintenance work up to scratch ,Now down to the bar and restaurant , Food at the restaurant was well cooked and well presented , Bar staff were really friendly and helpful we found Chris working at the bar he welcomed us with a friendly voice and laugh and as our stay continued we found him helpful in all matters concerning our stay showing us places of interest , times of buses and trains nothing was to much trouble for him . Now for the breakfast this was a joy to eat well presented plate of the usual produce all served nice and hot and as much as you can eat . This was one of the very best stays at a premier inn and made possible with all the friendly staff willing to help at all times , A big thanks to Chris from me , it was a real joy to of stayed at the Bridgend Hotel Pantruthyd Farm Pencoed
Many Thanks from Martin and Friends”
“We stayed in a Premier Inn on the south coast. It was farely small, quiet so good night's sleep, lovely staff, excellent location, great food in the adjacent pub.”
“We stayed at premier Inn at Southampton airport on the 18th of may for one night we arrived around 11pm so I asked the receptionist about the car parking he said oh don't worry about that it's included with your stay, so now we get a parking fine from the unscrupulous HORIZON PARKING demanding £57 if paid within 14 days otherwise £95, so thanks premier Inn receptionist are you on the take with horizon, we certainly wont stay at the Southampton premier Inn again it was filthy and stinking, so maybe time ti look elsewhere for hotels, wouldn't be to hard to find a cleaner hotel”
“London Greenwich.
I have stayed here a few times and am always happy with the facilities, also the staff attitude and helpfulness.
1 staff member in particular is Nicolae.
A true gentleman.
Always a good service here with the food meeting the standard every time.
Thanks again guys.”
“I had a very good short stay in the Stanborough Premier Inn in Welwyn Garden City.
The room was very clean and tidy and the staff were great. The breakfast was great.
Theresa (from reception) was absolutly brill with the smiles and local information on places to go and things to see, she also had time to chat and make the stay relaxed and not what it could of been for a female staying on her own.”
“Premier Inn Coventry central is conveniently located for bars, shows, cathedral etc
The standard room was comfortable but the floor carpets were not cleaned right up to the skirting board or under the bed or in the corners.
I've been to more welcoming Premier Inns.”
“Sending numerous emails regarding various issues with my stay and not getting any reply’s. when I did finally get a reply was basically told they don’t care.
I asked if I could speak with the manager and told they is not possible, terrible customer service.”
“Abbingdon stayed for 6 nights 4 nights chef was sick. Not in walking distance to anywhere had to order takeaway. Tonight had to wait 2hrs for food limited choice because chef was off again. So people could only cook what they were trained to do. Would not stay here again from choice”
“You cannot contact anyone at Premier Inn for reason-they don't want you to, they only want your money.
Impossible to sleep in St Alban's Premier Inn as RIGHT next door to a night club, music ended around 4am.
Your teeth will rattle but no rest at all. No money back, as when eventually got through,they just reject all claims. Their weasel words are 'external noise does not fall under our Goodnight guarantee'. AVOID PREMIER INN AT ALL COSTS.”
