“The reason for my low score, was because the room needed TLC, it was extremely hot and you couldn't even open up the window. Plus it was noisy..
We stayed in room 312 in Lewisham”
“North Street Brighton - 4 Night Stay
First experience of PI. Stayed to support my sons transition to Sussex University which was a 20 minute local bus ride away. Great location in the heart of Brightons vibrant shopping, leisure and eating area. A 10 minute walk from Brighton Station or a 3 bus stop ride from the station that stops right outside and an easy 5 minute walk to the beach.
Hotel very dirty, smelly and grubby entrance and carpets. Could not believe the amount of unhealthy black dirt, not dust, on the windows ledges. The colour scheme (browns and creams) does nothing for the hotel and it needs a full update in rooms and communal areas. Noisy room at night as facing the Main Street.
Staff, whilst pleasant and helpful enough all shared that they have been told not to answer the phones. I had telephoned several times in the days leading up to my visit and no one answered the phone. I witnessed, whilst booking in, staff and management actively ignore the ringing phones - very poor, sad to witness and disappointing customer service.
Poor value for money as the hotel was not pleasing to the eye or sense of smell and my stay was not cheap. The room size was fantastic, the bathroom was new looking and super clean, the restaurant looked lovely.”
