I stayed in Premier Inn in London Waterloo on York Road.
On the last night of our stay, our room was flooded by the room next door. We complained to reception and were told I had to contact the complaints department.
So we contacted the complaint department and they wouldn't listen to our complaint and completely ignored us. Only offering a goodwill payment, which didn't cover the damage to our belongings or the upset caused. Very disappointed in Premier Inn. Premier Inn's attitude towards their customers is very poor and rude.
6 months ago
Premier Inn has a
2.8
average rating
from
77
reviews
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