Disgusting So many problems, I don't know where to start. In 2019 we stayed in Premier Inns for 2 weeks, everything was good nothing to complain about. This year 2025 we stayed at the following, Weston-Super-Mare East, Tenby, St David's, Aberystwyth, Caernarfon, Oswestry & Warwick. How far have their standards fallen. Each Inn had uncontrolled mould growing in the shower. In Aberystwyth it was so bad we asked to be moved to another room, it wasn't much better. Each Inn had toilets that wouldn't flush properly. It would take between 3 to 5 flushes to get rid of your business. Waste 10 minutes of your life waiting for it to refill each time. Not enough force to go over the S-Bend, they think their savings water. We bought a small bucket filled it in the bath to flush the toilet. If you want the Fawlty Towers experience stay at Weston-Super-Mare East. You get two Basil's. We checked in at 3.00pm, went to the room the key didn't work. Back to the desk Basil No 1 reset the key. In our room was a large cot, Basil No 1 took it away. The penny didn't drop that something was wrong. At 11.40pm the door burst open, a man with a torch speaking in a loud angry loud voice, said and I quote WHO OCCUPIES THIS ROOM. We had just meet Basil No 2 the night manager. He wanted our last name then left. No apology for waking us up. No explanation what was going on. Next morning the manager was nowhere to be found. The girl at the desk told us we were put in the wrong room, when the guests arrived late they did not know which room was vacant as it was fully booked. Tenby more problems. Went to our room, the usual mould in the shower. I went to the toilet, lifted the lid and found a turd floating in the water. The young lady at the desk was very helpful. she came straight to the room and cleaned the toilet. She apologized and gave us a free drink at the bar. Back in the room I noticed a pillow had blood stains on it. The pillows were replaced, this time we got chocolates. Somethings not right. Recycled linen. Who slept on those sheets last night. Guest Relations are a complete joke. I sent a letter of compliant on 22 May. I was to receive a reply in 5 days. They replied on 8 July (47days) wanting more information which I sent the same day. They replied on 25 July asking me to complete a form for each stay. I had already supplied an itemised list in my original letter. They were just trying to fob me off, not willing to address any of their short comings. I could go on, I think you get the picture. Don't stay at Premier Inns anywhere else has to be better.