I have been a customer since QVC began and until recently would have given them 5 stars. Their customer support was second to none. They would always help, were generous with guarantee times and products were of premium quality. However, over the last couple of years I’ve had several items below acceptable quality, I think probably seconds. The last one was a Molton Brown body wash. It had a faulty plunger which has made it impossible to use, you have to take the top right off and pour it out. Customer service were patronising and blaming me for not checking. It was 4 months past guarantee but to naked eye looked perfect. You had to use it to know it was faulty. Although QVC eventually refunded £10 to my account I had to really be firm with my case. They made me feel it was my fault. This is not the first incident lately. They have lost their reliability in my opinion and I certainly won’t be shopping with confidence I used to have. I also will stop recommending them. A big shame as I’ve always said before what a great company they were. Sure I’m more upset than they are though.