If your disabled there is no understanding. Kept my funds for some time. The TV never arrived, kept telling me another's 10 days every time I called, when I looked at the reviews everyone else had received their TV within a couple of days, I stated I had health problems and memory loss , instead of picking up the phone kept sending me letters to say my account was on hold. One operator refused to give me CEOs name, this I found difficult, I hadn't even asked for an email as I wanted to hand write the letter. Then I called and paid the instalment and thought that was the end n asked for my account to be closed, I had given her the full credit card number. That was for £12 ish . Then I got a further letter to say my account was on hold, then an arrogant Rebecca from Chief Exec Department wind's me up further saying my facts are not true. When I originally queried what had happened that waw ignored by Chief Executive, asked for a further response. Got nothing back. Breached Equalities Act 2010, I don't think they even know what that means. Wouldn't acknowledge it pompous Rebecca. They had an incorrect card number so instead of calling or asking me the one on file had changed, sent me generated letter. My disabled friend on ordered on my account as she wasn't up to gong on line. That's 2 customers that they have lost. Had been with them over 20 + years. Won't be returning. Service is so poor now, looking at these reviews I can see others feel the same. Hoping I won't be sent anymore letters. Would give them a minus but that's not an option