I was a customer with QVC for almost 30 years and happy with the shopping experience. The presenters sold the clothing on the basis of buy it, get it home, try it wear it and if you are not happy for whatever reason return it. Last year I had to return some clothing as it was not suitable because of design, shape, material, quality etc. I received a letter from QVC saying I was returning too many products and if I didn’t change my shopping habits they would close my account. What an insult after all those years and the amount of money I have spent. I complained and received a call from the CEO’s office in which my complaint just fell on deaf ears. The caller just went on and on about sizing and getting it right - hardly any of my returns were due to sizing but he didn’t listen. After all this I decided to close my account, I had really had enough of being treated so poorly by this company. I will never shop with them again. Truly awful customer service these days from them. ☹️