I became a QVC customer back in 2004 and I have to write here that I really enjoyed shopping with them. Very few returns and I mostly bought skincare - Elemis, Gatineau, Liz Earle and L’Occitane. In the last year the quality has gone down. I bought a Wynne layers ‘topper’. It arrived and smelt strongly of stale perfume. To be fair QVC sorted it out and are arranging for it to be collected. This morning I had a phone call asking why I had been returning so much stuff? I had said that the scents of some of these things had changed, but the truth is I just don’t feel the quality is there anymore. It feels like a flipping hard sell on QVC now for substandard products. I have changed tack in the last three weeks and I am putting things to my Wish List account to try and mitigate some of the returns whilst I decide, but I am a tad annoyed that having to return things that have been worn is just frustrating. Emu boots I had to return four pairs because each and every one was worn! This used stock/items has been going on for the last four years now. Along with the fact that I have sent items back and they have not been received. Recently I have been sending it back Recorded Delivery to make totally sure because it makes me feel that I am fault. Now that the Royal Mail has increased its prices I am very wary. The customer service ladies are fabulous - never had a bad one and always unfailing polite and helpful, but I will be honest the quality from a lot of these brands is declining and I wonder if there is a two tier aspect that what they produce for QVC is different from their direct sales. I think the Christmas TSV’s still offer outstanding value and maybe that is where I shall stick to. Just to add that there is published reports online that QVC sales have declined in the last year and that there is a high volume of returns and it may well be that this is the main reason, for that phone call; but that is between the Buyers of QVC and their brands. They cannot expect the customers to pay for muted quality and specifically items that have clearly been worn!