I ordered a ladder,( my husband has recently died and I thought it would be handy) but found I had similar already, so rung to cancel straight away, they said it was too late to cancel so I should refuse delivery of the item. I asked my neighbours not to accept a parcel in case I was out. Turns out I was in when they tried to deliver so I refused to accept parcel. I later found they had take first payment and were going to take second payment, I rung and told them I had refused item. QVC said it had been delivered and signed for. I have tried ringing Hermes and you cannot contact them. This is the last thing I will buy from QVC, I have been a really good customer over the years but never again.