Since cv19 everything has gone to pot! Presenters’ ignorance and poor use of English aside eg ‘fabrication’ used instead of fabric (!!!!), they used to be okay. I was always wary of their inflated postage costs, which often made a product the same, or often more expensive than elsewhere! Recently though there is NO available contact at all!! Ordered three items and only one has appeared on my account, the other two have been deleted despite order confirmations!!! I think the money was taken at the same time too!! Be very wary, they are a little naughty as they pretend to befriend the lonely but I think they prey on the elderly, disabled and lonely - at the end of the day they are just pushy sales people ESPECIALLY Debbie Flint who is more like a pushy market trader!