We ordered a Swan kettle from Robert Dyas in April. The kettle became faulty in August. In September I emailed to ask how to return the kettle. To cut an exceedingly long and frustrating story short, after numerous emails and many generic responses, being sent to Swan and back to Robert Dyas and back to Swan again, I finally tried to register a formal complaint. Surprisingly no phone number or complaints department can be found. I put in a complaint through a third party website. I have only received generic responses. Finally after 5 months and over 10 emails I received a returns label. I have posted the kettle back. I then received another generic email referring me back to Swan! The customer service is diabolical. All the responses are generic. No one is reading the emails. I have sent photographs of the kettle on three occasions and have had no comment on them and was then asked to send photographs! It is unbelievably frustrating. I really do not know what to do. I am very worried indeed that I will never get a refund.