“I purchased a oxo toilet brush a few weeks ago,and when you place the toilet brush back into holder waster seepes out onto the floor a very unhygienic item.Complained to customer service was told they would refund me,then I got an email saying take to shop,then another email saying refund.I do not have a receipt for this item,and taking back a used item (toilet brush) to the store and wanting staff to handle surely it not right.
This has been going on for days and no one is sorting my ptoblem.
I also find it difficult to get to a store as I am in a wheelchair, I would like a refund but they are not forth coming.R.D. used to be a great store to go and customer service was very helpful.
Thanks a very unhappy customer”
“Read reviews and NEVER order from this company Ordered a sun lounger 8 days ago, it still hasnt arrived. Customer services have twice said it is out for delivery the next day. On 2 occasions have waited in the whole day, no delivery. Ring again and assured 100 percent a next day delivery. So take another day off work unpaid. Still no delivery, have waisted over 2 hours on the phone to the most inept customer service team. Once again never buy from this company.”
“Lady in Poole shop very helpful & ordered Brabantia washing line for me, arrived 3 days later- excellent service Highly recommend. Very pleased with item.”
“Ordered a ninja woodfire where it gave me a option of next day delivery that was a joke i phoned about 5pm and they told md i shojld hdar by 7pm i heardnothing which they already knew that if i had known how poor customer service is id never recvomdnd fobert dyas”
“No delivery, 5 days to investigate and a further 2 days to start getting a refund, and I only got that as I paid through Paýpal and they escalated it on my behalf.”
“I went in to Guildford store today and had fantastic service it was a young man I think he was called Jo his service was outstanding I work retail so I know how important it is to be recognised well done Jo a credit to your store”
“I recently purchased a poly tunnel from Robert Dyas, and I am extremely disappointed with the product and the customer service. Upon setting it up, I noticed the fabric was very thin and poor quality, the structure was made of plastic poles and not metal making it essentially unusable. The quality was far below what I expected, and it was clear that it had not been properly checked before being sold. The structure has been standing for two weeks with fairly stable weather and multiple holes have been found in the material of the poly tunnel across the seams.
I reached out to customer service, hoping for a solution, but they only offered me a 10% refund, which is completely unacceptable given the condition of the product and the minimal use this structure was promised to provide us upon purchase.
The lack of responsiveness and support from the team has left me frustrated and dissatisfied with my experience.
Overall, this has been a huge letdown, and I will not be shopping at Robert Dyas again. I would not recommend their products to anyone based on this experience.”
“My Carved Mango Wood Corner Bookcase is really very pretty except that the knob/handle is totally useless as it is comes off as soon as you pull it to open the door. The door is held by a magnet, therefore the handle needs to be strong enough. There is also some substantial damage to the bottom part even though the unit was very well wrapped and packed. I am attaching some photos. Please note that I do not want a replacement as I don’t want to have to unpack another unit again!”
“I’m extremely disappointed with my experience ordering from Robert Dyas. I purchased and paid for a wardrobe on 02/02/25, expecting a normal delivery process. Instead, I was left waiting for over two weeks without any updates, only to receive an email on 17/02/25 informing me that the wardrobe was actually out of stock and that I would be getting a refund.
Not only was it frustrating to wait that long for such basic information, but I then had to wait even longer for the refund to process before I could purchase an alternative wardrobe elsewhere. This lack of communication and efficiency caused unnecessary inconvenience.”
“Something of a nightmare with Robert Dyas. Purchased two bathroom items and not only did they send the wrong items but then they totally messed up the refund. Further it turns our they never had one of the items in the first place. Never again.”
“A product I bought has starred to rust after a month and the company is refusing to take any responsibility for compensation or partial refund.
Terrible attitude and unacceptable customer service. Don't ever use them, extremely dissatisfied and still haven't resolved the issue despite many messages, disgusting.”
“I ordered GTec sweeper. The order was placed delivered within 24 hours. One wheel was broken off. I reported this to customer services to someone l could hardly understand with a screaming child/children in background it was really difficult. I have just received a message from someone l could hardly understand saying it would take 12 days to resolve. So how come delivered so quickly and damaged you have my money and takes almost 2 weeks to resolve. Doubt if l shall ever deal with you after this is resolved”
“Hello …
Was in The Putney Branch yesterday and saw how polite / helpful and considerate the Staff were towards two separate elderly Ladies who needed help and assistance. Very refreshing.”
“My husband ordered a chair from Robert Dyas last week which was delivered. He put the chair together but has found that the back would go into recliner mode without even sitting on it. He had to keep pulling the back up into a comfortable position in order to sit and read etc. He decided that he could not live with the chair like it was and took it apart and repacked back into the delivery box. He contacted Robert Dyas who have been most unhelpful asking for video of the chair which as my husband says is not possible due to it being packed up and also the chair would not been seen to be a problem if he was not sitting in it. He really has been trying to keep calm and explain nicely to whoever he spoke to, but they seem to be sticking by their terms and conditions not bothering that there is a problem with the chair or accepting the customer might be right. He was diagnosed with a serious health condition last week from which he will not recover and really was looking forward to a nice comfortable chair, but has been left totally bereft because Robert Dyas are not listening, nor do they want to help him.”
“Bought a £150 odd dressing table for wife for Christmas present, obviously didn't open until after Christmas. Scratched, indentations see pictures
Robert Dyas wouldn't take it back saying gone past 30days. and offered £15 for inconvenience. Terrible , do not buy from here”
“Would not recommend this company- ordered a gift for family in Black Friday deals - when opened on Xmas day it was so damaged it would be dangerous to use. As we are 3 days over the return policy they are refusing to provide us with an exchange. Dreadful customer service. They don’t even deserve 1 star.”
