“Robert Dyas have taken my money for an item which hasn't been delivered by Evri.
Robert Dyas customer service are useless
Avoid using Robert Dyas and Evri”
“Happy with goods, but when one pane of glass shattered which I believe to be faulty, the customer service was very poor and at times inaccurate information was given. Will not purchase from them again.”
“It has everything you need we always go there first we have just brought a soup maker and sandwich toaster sofa stream kettle we are the members of your shop we have account with you the staff plus Tom is so handsome the shop is always warm on a cold day in Worthing high street it has everything you could possibly need we can't send photos of the items don't have a camera on the phone wish you all a happy Christmas and happy New year be back for the January salesi miss Michelle croot”
“Don't buy anything from #robertdyas Rubbish service. Ordered a TV stand and they have delayed twice delivery, over a month now with no clue of when will it be delivered. Such a bad service!”
“I ordered a Black and Decker heated Airer from Robert Dyas online.
It eventually arrived and I carefully took it out of the box and started to put it together when I realised that it was totally unsuitable for my needs.
I have a lot of long clothes and it was more suited to smaller items.
I straight away realised and carefully put it back in its packaging and box.
I contacted customer services within 12 hours of receiving it, to explain the situation. I spoke to customer services, and they flatly refused to give me a refund because I had opened the box. I explained that how am I supposed to look at it if I am buying on line and how I straight away put it carefully back in its box, however, they were adamant that they will give no refund.
I could spit, because if I had bought through Lakeland or John Lewis then this wouldn't be a problem.”
“Rob the manager at Guildford was brilliant. Promised to help me with fencing urgently needed to fence a grave until Headstone etc sorted. Went above and beyond and told me I had ordered too many. Refund in 2 mins. Perfect customer service. Thanks Rob.”
“Absolutely disgusting. We ordered our garden furniture set specifically because it was supposed to be delivered by the 26th. When it came to the 26th it was saying it hadn’t been dispatched from Germany yet soo I called cs and they said that it could still turn up and they couldn’t do anything until the 27th apart from email the supplier who I had already called and got an update on prior. Soo on the 27th I called again and received just as little information and the day before. Obviously irritated at this point. When you purchase something and are told it will be delivered on a specific day you expect it on that day. Well they could only offer 10% off on my next order up to £500. Given this experience that is no where near sufficient in all due respect. We spent almost £600 on this set and I am truely disappointed with the service we had received in handling the whole situation. The best the could do was not enough with no effort to rectify this”
“We ordered a wooden pergola when it turned up only have of it was there it took 3 phone calls before the rest of it turned up and now we can't finish it cause parts of it don't fit so back on the phone to them now they want me to send email this has been going on for a month very bad company”
“Ordered garden recliner chairs online for elderly parents, chairs bent, recliner action not working, cushions missing buttons etc. Having to help parents tape back up giant box and then attempt to get through the terrible returns process with a call centre in India has been a god awful experience as they didn’t turn up first time on date given and second time came to the billing address not the collection address! We could not have stressed more what the collection address was! Never ever again. Abysmally bad.”
“Purchased a lawn mower which after 3 hours of use failed due to the self drive assembly breaking , Robert Dyas say this is wear and tear and suggest I contact the manufacturer for a spare part and repair it myself, The machine is only 5 months old. The customer services department only seem to have been trained on how to delay and fob off customers , they certainly do not seem interested in addressing customer problems or complying with consumer law. I suggest you visit other review sites should you be contemplating a purchase , sadly I am not alone - AVOID”
“Very bad return service. It is practically impossible to return the product. I have been waiting for 14 days for confirmation from them. And still waiting. Bad service”
“I purchased a oxo toilet brush a few weeks ago,and when you place the toilet brush back into holder waster seepes out onto the floor a very unhygienic item.Complained to customer service was told they would refund me,then I got an email saying take to shop,then another email saying refund.I do not have a receipt for this item,and taking back a used item (toilet brush) to the store and wanting staff to handle surely it not right.
This has been going on for days and no one is sorting my ptoblem.
I also find it difficult to get to a store as I am in a wheelchair, I would like a refund but they are not forth coming.R.D. used to be a great store to go and customer service was very helpful.
Thanks a very unhappy customer”
“Read reviews and NEVER order from this company Ordered a sun lounger 8 days ago, it still hasnt arrived. Customer services have twice said it is out for delivery the next day. On 2 occasions have waited in the whole day, no delivery. Ring again and assured 100 percent a next day delivery. So take another day off work unpaid. Still no delivery, have waisted over 2 hours on the phone to the most inept customer service team. Once again never buy from this company.”
“Lady in Poole shop very helpful & ordered Brabantia washing line for me, arrived 3 days later- excellent service Highly recommend. Very pleased with item.”
“Ordered a ninja woodfire where it gave me a option of next day delivery that was a joke i phoned about 5pm and they told md i shojld hdar by 7pm i heardnothing which they already knew that if i had known how poor customer service is id never recvomdnd fobert dyas”
