“Rob the manager at Guildford was brilliant. Promised to help me with fencing urgently needed to fence a grave until Headstone etc sorted. Went above and beyond and told me I had ordered too many. Refund in 2 mins. Perfect customer service. Thanks Rob.”
“Lady in Poole shop very helpful & ordered Brabantia washing line for me, arrived 3 days later- excellent service Highly recommend. Very pleased with item.”
“I went in to Guildford store today and had fantastic service it was a young man I think he was called Jo his service was outstanding I work retail so I know how important it is to be recognised well done Jo a credit to your store”
“Hello …
Was in The Putney Branch yesterday and saw how polite / helpful and considerate the Staff were towards two separate elderly Ladies who needed help and assistance. Very refreshing.”
“Excellent customer service
I came into the Robert dyers store wich is based in the city centre and had nothing but smiles and great customer service provided by Mundita”
“Bought Russel Hobbs counter top dishwasher to install at gallery with printing workshop. The first delivery was damaged but excellent customer service got out a replacement very swiftly. Its a great dishwasher at a reasonable price, fitted a lot of glasses into it after a gallery opening. Highly recommend company and dishwasher”
“I bought an item that was unsuitable, asked for a collection & refund, I was contacted by a lovely lady who issued my refund immediately with no hassle before collection was even organised. Excellent service”
“Had a garden bar and it's Fabulouse. Also Andy the delivery man was so good. Hope he gets a thank you for being so good. It was a Mercia garden product.”
“Great quality two seater bench and coffee table to match. Very good price and quick delivery. Easy to put together and look forward to trying it when the fog allows us to share it”
“The staff in the East Grinstead shop led by manager Johnathon are extremely helpful. He actually advised me to buy a more expensive kettle - but one that was quicker to boil water and quieter.”
“Found worktop saver for me and one for a present without any trouble. Nice choice of finishes. Not a long queue and a very nice lady on the till helped me use my Robert Dyas points. Store nice and clean and well stocked.”
“After hearing the sound of tiny feet in my attic during the hours of darkness, I purchased a 'Fresh n Tasty' Ready Baited Mouse Trap from the Swindon store yesterday.
Checked the attic this morning and there was the mouse - DEAD ;0(
Have put the trap back just in case.
Brilliant product and great friendly staff in the shop.”
“Bought air fryer. As usual staff extremely helpful, and ringed receipt showing I could win a prize for doing short simple survey. On trying to do so,
web site address just gave us a jungle of addresses. Hoping this is the right one to explain the situation and enter the prize draw.”
