“"DO NOT BUY FROM THIS COMPANY"
Ordered a large Wishing Well received conformation of order and dispatch date and delivery date.
No order received unable to contact customer services constantly busy no answer to E Mails. Rang FedEx no goods received for shipping.to me.
This is the worst company I have ever purchased from .STAY CLEAR of them.”
“Just purchased items in store to be told by abrupt assistant we no longer give NHS Discount only discount for students now . Very saddened to hear robert dyas have done this to the hard working nhs staff .”
“My item didn't arrive. I paid and extra £7 for a 'before 1pm' delivery but it still didn't arrive, and still hasn't come even though it is now 17:42! Customer services are not competent and give no explanations as to what is happening. I have now been informed it will arrive tomorrow,at at time which is not of my choice.
They should have at least asked me what time would suit me as I have a busy day so will likely miss the delivery.
I'm very disappointed.”
“Ordered 2 garden loungers arrived damaged filled in customer gorm straight away 6 days later still no response complained via trust pilot got a response say they emailed me for more detail They did not not.
Avoid Robert dyas i will never use again, i will try to get refund via paypal.”
“Will never order online from Robert Dyas again. My money went out very quickly but still waiting for my order to be dispatched, even though it should have arrived before today! Customer service non existent, tried 5 times today, on hold 30 minutes each time , tried live chat..totally useless!! NOT a happy customer!”
“Do not order from here - £600 and 2 months later. Lost goods. Damaged goods. No refund. Disgraceful lying incompetent customer service and management. If you can find the goods elsewhere - go elsewhere!”
“Ordered an item on 12/03 which was allegedly dispatched on 15/03 and due to be delivered by 19th. Almost a month after ordering, many 'live chats', numerous emails and hours of my life I'll never get back wasted, still no result; no product; no solution; no refund even though I keep asking for one. Seems to be the standard response of blaming a 3rd party and asking customers to wait for 3 working days whilst they investigate (this has happened 3 times now). Tracking indicated that the item is still awaiting collection by courier, RD say it is delivered. I am not even convinced the item was ever in stock. They are happy to take your money but do not keep their end of the deal. I am truly shocked by this abysmal customer service and by the other reviews which show that what I have experienced is common practice with Robert Dyas. PLEASE IF YOU HAVEN'T ORDERED YET, DON'T!! I wish I had read reviews before giving them £165.”
“I bought a shed online from Robert Dyas which when it arrived it was a poor quality shed so sent it back to supplier who said they would inform Robert Dyas when it was returned so they could refund the cost of shed.After 5 emails to the. There automated responses did not understand that I wanted a refund.
I couldn't speak to a human and I found there customer service very poor.Also there phone number is premium rate so would cost 36p per minute”
“We ordered a Swan kettle from Robert Dyas in April. The kettle became faulty in August. In September I emailed to ask how to return the kettle. To cut an exceedingly long and frustrating story short, after numerous emails and many generic responses, being sent to Swan and back to Robert Dyas and back to Swan again, I finally tried to register a formal complaint. Surprisingly no phone number or complaints department can be found. I put in a complaint through a third party website. I have only received generic responses. Finally after 5 months and over 10 emails I received a returns label. I have posted the kettle back. I then received another generic email referring me back to Swan! The customer service is diabolical. All the responses are generic. No one is reading the emails. I have sent photographs of the kettle on three occasions and have had no comment on them and was then asked to send photographs! It is unbelievably frustrating. I really do not know what to do. I am very worried indeed that I will never get a refund.”
“Strangely the same experience as many others from reading the reviews. No goods received, no communication about delivery, ignored emails. Chat completely unhelpful. Asked for them to cancel and basically they are refusing and told me to contact the courier DHL. DHL do not have an option to cancel so back to square one. I have raised a fraud dispute with my credit card company. Absolute shambles of a business.....possible fraud. BEWARE!!!!”
“dubious,dodgy,criminal company,AVOID THIS COMPANY ,THEY ARE SCAM AND FRAUDULENT,DO NOT ATTEMPT TO BUY FROM THEM.STAY AWAY FROM THEM.I ORDERED ITEM FROM THEM ON THURSDAY ,THEY SEND ITEM TO WRONG ADRESS ,CONTACTED THEM SEVERAL TIMES THEY SAY IS DESPATCHED,THEY DID NOT EVEN CONTACT THE SHIPPING COMPANY TO CONFIRM THEIR DUBIOUS ,DODGY MISTAKE.THEY ALL LIED AND SAID IT WAS DELIVERED TO ME.AS AT NOW I AM STILL TRING TO GET MY REFUND BACK.I WISH I READ REVIEWS FIRST,I WILL NOT HAVE FALLEN INTO THE HANDS OF THESE BROAD DAYLIGHT ARMED ROBBERS.PUBLIC BE AWARE AND WARN YOUR FRIENDS AND FAMILY ABOUT THEM.THEY ARE SCAM. THEY PROBABLY DID IT DELIBERATELY TO SEND ITEM TO WRONG ADRESS TO SCAM ME.BEWARE OF THIS COMPANY .FRAUDULENT,SCAM,CRIMINALS BUT THEY WILL NOT GET AWAY WITH THIS SCAM ,THE GENERAL PUBLIC MUST BE NOTIFIED.”
“Surely the worst retailer in the UK! I was expecting a delivery yesterday, and received no update or notification. After sending 3 emails/texts to Robert Dyas, I was told that I have to wait a further 3 working days for a response from their courier. Is this an acceptable way to run a business?”
“Terrible service ordered a item worth £50 took money straightaway
Chased delivery lied to twice told item our for that day . Now been told item stil
In warehouse can’t say when delivery is
Do not order here . Told can’t use phone to chase up delivery”
“Joke of a company!! Took the order and payment.On the 13th day after chasing up the order got an email saying the item ordered is out of stock. Ruined my little ones’ birthday and wasted my time. I would not recommend anyone to buy from this company.”
“Absolutely shocking customer service. Placed an order on 29 July and was given a delivery date of 5 August. Goods did not turn up but I was unable to make an enquiry until 6 August to be told that I had to wait another 72 hours for a reply from their supplier. I have now been told that I won't hear anything until Wednesday 12 August, 6 days after my delivery date. I didn't place my order with their supplier I ordered with Robert Dyas - and I received no email to say that there was a delay with the delivery. Quick enough to take my money but what appalling customer service.”
“not compliant with customer law, tried to fob me off by stating that damaged goods was responsibility of manufacturer rather than Dyas from whom I bought the goods. do not answer emails and first I heard that goods were going to be refunded was when delivery service asked when to collect goods.”
“Wish I could give it no stars. I ordered a summer house in April for delivery on 6th June 2020 it didn’t arrive then it was supposed to come 23th July 2020 it didn’t arrive now they are saying 6th August !! I cannot get hold of them by phone or email !!”
“Don't get impressed with the one star.
I just ticked it because it was the only way to leave feedback.
The company is an absolute scam.
I paid for a BBQ of which they only sent me the top half of it 10 days ago.
The other half is nowhere to be found.
All they do is talking "porkies" and mostly for even answering the contacts.
Useless, arrogant, and rude people and with no customer sense whatsoever.
They get your money and later your patience.
All I got for £279.99 was what is on the photo”
