“Will never buy online from this company again,their returns procedure is non existent and communication via customer service in India and South Africa 🤣
They do not give you opportunity to download a returns label,shocking shocking experience.I ended up paying my own returns postage.I await my refund excuse 😏
Good bye and good riddance Robert Dyas”
“I ordered something urgently online at Robert dyas and today at 7pm I received an email from ‘MH Star Doncaster’ confirming ‘your parcel is with DHL and due for delivery today’. I was obviously concerned by this, as it was already 7pm when this email was received and it is unlikely DHL are delivering at such late times.
I then checked the tracking directly with DHL and it shows there was an ‘intervention’ (no idea what this means). I then get notified by DHL that my parcel was not given to them by the sender.
If you are confused by my review; then you can understand how confused I am with this information. I have looked at reviews from MH Star and to my surprise they are absolutely awful and people rarely receive their items. Most calling this third party provider a scam.
At no point when ordering this item directly with Robert dyas was it stated they have a third party company dealing with my order. If this was confirmed, I would have checked reviews and most definitely not ordered.
I will never purchase with Robert dyas again and would advise anyone who is ordering online to avoid/check MH star reviews themselves.
I have no idea where my parcel is, who I am meant to contact and highly suspect I will not receive my item. I would like Robert dyas to address my concerns and provide me with an accurate tracking of my order.”
“Unfortunately, my experience with Robert dyas has been extremely disappointing.
I ordered a dehumidifier that was shipped to the wrong address, which was not my fault. The courier confirmed the mistake, provided a resolution, and confirmed that RD would be reimbursed. Despite this, the issue took an unreasonably long time to resolve, even after I sent multiple emails and completed all requested forms promptly.
Communication was slow and unclear throughout, and I was left chasing updates while dealing with the stress and inconvenience this caused. I had taken time off work and prepared my home specifically for the dehumidifier, only for that time to be wasted.
Although a refund was eventually issued (without me requesting one), what I really needed was a replacement dehumidifier urgently, ideally via next-day delivery. This was explained multiple times, yet not taken into account.
While the matter is now closed financially, the overall handling, lack of urgency, and poor communication made this a very frustrating experience. I still urgently needed the product and now have to go through the entire ordering process again. A faster replacement option would have been far more appropriate given the circumstances.
I hope Robert dyas improves how misdeliveries and urgent cases are handled in the future and that there’s better communication between the retailers and their suppliers so customers don’t suffer.”
“3 items ordered, 2 delivered, Robert Dyas keep blaming their supplier for not actioning the issue.
My purchase is with Robert Dyas, their 3rd party supplier issues are not my problem, that’s a Robert Dyas problem to resolve and I am not being given any resolution other than we are speaking to our supplier.
The outstanding item is a £77 perfume gift set ordered 2 weeks ago, it is now 2 weeks until Christmas and no update or delivery tracking number has been provided.
I have requested a refund as a resolution based on the lack of delivery tracking number provision and my next step will be to contact the PayPal resolution team. Fortunately I made my purchase with PayPal.
I would strongly advise to purchase your items elsewhere, even if it cost a few £ more, dealing with Robert Dyas and Their customer services team is horrendous.
If/when a suitable resolution is found by Robert Dyas I will update, or update further with the action taken through PayPal.
Terrible customer service”
“Robert Dyas have taken my money for an item which hasn't been delivered by Evri.
Robert Dyas customer service are useless
Avoid using Robert Dyas and Evri”
“Don't buy anything from #robertdyas Rubbish service. Ordered a TV stand and they have delayed twice delivery, over a month now with no clue of when will it be delivered. Such a bad service!”
“I ordered a Black and Decker heated Airer from Robert Dyas online.
It eventually arrived and I carefully took it out of the box and started to put it together when I realised that it was totally unsuitable for my needs.
I have a lot of long clothes and it was more suited to smaller items.
I straight away realised and carefully put it back in its packaging and box.
I contacted customer services within 12 hours of receiving it, to explain the situation. I spoke to customer services, and they flatly refused to give me a refund because I had opened the box. I explained that how am I supposed to look at it if I am buying on line and how I straight away put it carefully back in its box, however, they were adamant that they will give no refund.
I could spit, because if I had bought through Lakeland or John Lewis then this wouldn't be a problem.”
“Absolutely disgusting. We ordered our garden furniture set specifically because it was supposed to be delivered by the 26th. When it came to the 26th it was saying it hadn’t been dispatched from Germany yet soo I called cs and they said that it could still turn up and they couldn’t do anything until the 27th apart from email the supplier who I had already called and got an update on prior. Soo on the 27th I called again and received just as little information and the day before. Obviously irritated at this point. When you purchase something and are told it will be delivered on a specific day you expect it on that day. Well they could only offer 10% off on my next order up to £500. Given this experience that is no where near sufficient in all due respect. We spent almost £600 on this set and I am truely disappointed with the service we had received in handling the whole situation. The best the could do was not enough with no effort to rectify this”
“We ordered a wooden pergola when it turned up only have of it was there it took 3 phone calls before the rest of it turned up and now we can't finish it cause parts of it don't fit so back on the phone to them now they want me to send email this has been going on for a month very bad company”
“Ordered garden recliner chairs online for elderly parents, chairs bent, recliner action not working, cushions missing buttons etc. Having to help parents tape back up giant box and then attempt to get through the terrible returns process with a call centre in India has been a god awful experience as they didn’t turn up first time on date given and second time came to the billing address not the collection address! We could not have stressed more what the collection address was! Never ever again. Abysmally bad.”
“Purchased a lawn mower which after 3 hours of use failed due to the self drive assembly breaking , Robert Dyas say this is wear and tear and suggest I contact the manufacturer for a spare part and repair it myself, The machine is only 5 months old. The customer services department only seem to have been trained on how to delay and fob off customers , they certainly do not seem interested in addressing customer problems or complying with consumer law. I suggest you visit other review sites should you be contemplating a purchase , sadly I am not alone - AVOID”
“Very bad return service. It is practically impossible to return the product. I have been waiting for 14 days for confirmation from them. And still waiting. Bad service”
“I purchased a oxo toilet brush a few weeks ago,and when you place the toilet brush back into holder waster seepes out onto the floor a very unhygienic item.Complained to customer service was told they would refund me,then I got an email saying take to shop,then another email saying refund.I do not have a receipt for this item,and taking back a used item (toilet brush) to the store and wanting staff to handle surely it not right.
This has been going on for days and no one is sorting my ptoblem.
I also find it difficult to get to a store as I am in a wheelchair, I would like a refund but they are not forth coming.R.D. used to be a great store to go and customer service was very helpful.
Thanks a very unhappy customer”
“Read reviews and NEVER order from this company Ordered a sun lounger 8 days ago, it still hasnt arrived. Customer services have twice said it is out for delivery the next day. On 2 occasions have waited in the whole day, no delivery. Ring again and assured 100 percent a next day delivery. So take another day off work unpaid. Still no delivery, have waisted over 2 hours on the phone to the most inept customer service team. Once again never buy from this company.”
“Ordered a ninja woodfire where it gave me a option of next day delivery that was a joke i phoned about 5pm and they told md i shojld hdar by 7pm i heardnothing which they already knew that if i had known how poor customer service is id never recvomdnd fobert dyas”
“No delivery, 5 days to investigate and a further 2 days to start getting a refund, and I only got that as I paid through Paýpal and they escalated it on my behalf.”
“I recently purchased a poly tunnel from Robert Dyas, and I am extremely disappointed with the product and the customer service. Upon setting it up, I noticed the fabric was very thin and poor quality, the structure was made of plastic poles and not metal making it essentially unusable. The quality was far below what I expected, and it was clear that it had not been properly checked before being sold. The structure has been standing for two weeks with fairly stable weather and multiple holes have been found in the material of the poly tunnel across the seams.
I reached out to customer service, hoping for a solution, but they only offered me a 10% refund, which is completely unacceptable given the condition of the product and the minimal use this structure was promised to provide us upon purchase.
The lack of responsiveness and support from the team has left me frustrated and dissatisfied with my experience.
Overall, this has been a huge letdown, and I will not be shopping at Robert Dyas again. I would not recommend their products to anyone based on this experience.”
“I’m extremely disappointed with my experience ordering from Robert Dyas. I purchased and paid for a wardrobe on 02/02/25, expecting a normal delivery process. Instead, I was left waiting for over two weeks without any updates, only to receive an email on 17/02/25 informing me that the wardrobe was actually out of stock and that I would be getting a refund.
Not only was it frustrating to wait that long for such basic information, but I then had to wait even longer for the refund to process before I could purchase an alternative wardrobe elsewhere. This lack of communication and efficiency caused unnecessary inconvenience.”
